Learn Six Solutions On How To Fix “Sorry, This Media Files Doesn’t Exist On Your SD Card or Internal Storage” Error!
Encountering with error message – “Sorry, this media file doesn’t exist on your SD Card” or “Sorry, this media file doesn’t exist on your internal storage” when you try to open WhatsApp photos or videos on your Android phone?
Don’t worry, Just Relax!
In this particular blog post you are going to learn some effective solutions to fix and get rid of sorry this media files does not exist on your SD card or internal storage error on Android.
Let us start with some users practical examples.
Users Practical Examples:
I have REDMI 4 prime mobile phone. I have install whatsapp appliction. I
have received whatsapp video & image after sometime the video &image
is missing and do not store in my sd card. I have open that video
diplay the following message ” SORRY, THIS MEDIA FILE DOESN’T EXIST ON
YOUR SD CARD”.when i check on file manager the image was change the name difference file from all file in the folder…if i rename to the same form at the same in folder whatsapp can see image.
Source: MIUI Forum
Source: Ask Me Fast
There are several users getting same error on their Android phone and tablet. We have noticed that users asking for solutions on different forums and community websites on how to fix error message ‘Sorry, this media file doesn’t exist on your SD Card’ or said ‘Sorry, this media file doesn’t exist on your internal storage’, while they try to access and view WhatsApp videos and pictures. Those files look blurred and seem to be missing for no reasons.
Solutions To Fix ‘Sorry, This Media File Doesn’t Exist On Your SD Card/Internal Storage’ On Android
Are you one of those users facing with error message – sorry this media files doesn’t exist on your SD card or internal storage? If “yes”, then simply follow the below solutions to fix this issue and also a reputed WhatsApp media file recovery software to help!
- Solution 1: Copy And Move The Missing Media Files Back To Original WhatsApp Folder
- Solution 2: Turn OFF and ON Phone
- Solution 3: Unmount and Mount SD Card
- Solution 4: Scan SD Card
- Solution 5: Uninstall And Re-Install WhatsApp
- Solution 6: Recover Lost or Deleted WhatsApp Media Files From Android
Solution 1: Copy And Move The Missing Media Files Back To Original WhatsApp Folder
Whenever you download any WhatsApp media files such as photos or videos, then all of them automatically get stored on the WhatsApp default folder. But sometimes, when there is insufficient internal storage available, you move them to external SD card or some other location and hence you get the above error message.
In WhatsApp you can only view the media files that are present in the WhatsApp folder, which is by default saved in internal storage. So, if you try to view the images, videos or other files which is not present in the WhatsApp folder, then in such case, you will see burred images, followed by the error message, ‘Sorry, this media file doesn’t exist on your internal storage.’
Similarly, if you have set the default location of WhatsApp folder on SD card and if you attempt to view media files that are not present there, then you get error message ‘Sorry, this media file doesn’t exist on your SD Card.’
So, in order to fix this issue you have to move the missing photos and videos back to original WhatsApp folder. Look for the missing media files in your gallery, phone memory or external SD card and then copy and paste them to default WhatsApp folder.
After this, try to open the media files WhatsApp, you will surprisingly find that problem is fixed.
Solution 2: Turn OFF and ON Phone
If you have not moved or deleted media files from the WhatsApp default folder, then TURN OFF your phone and then TURN it ON back and wait for some time to allow your phone to read all the files saved in your phone’s internal or external SD card.
May be this can help you to fix the error message ‘sorry, this media file doesn’t exist on your SD card or internal storage’.
Solution 3: Unmount and Mount SD Card
If your WhatsApp default folder is saved in external SD memory card and if you have not moved or deleted the media files and turning OFF and ON phone do not work in your case, then you can unmount and mount SD card to fix the issue.
Here how to unmount and mount SD card:
- Open your phone go to Settings > Storage> tap unmount SD card.
- Wait for few minutes.
- And then tap on Mount SD card.
After unmounting and mounting SD card, try to access media files in WhatsApp, I hope your problem would be solved now.
Solution 4: Scan SD Card
If unmounting and mounting SD card does not fix the error, then you should scan your SD memory card.
Who knows! May be this can fix your issue.
Here how to scan SD card:
- Insert SD card to card reader and connect it to your computer.
- On your PC click START, open RUN and type CMD and hit ENTER.
- A new command prompt window will get open.
- Now type the following command: attrib -h -r -s /s /d f:\*.* (Replace f with your SD card drive letter name) and hit ENTER.
After process gets compete, remove SD card from computer, insert back to your Android phone and then see if problem is solved or not.
Note: After following above all solutions, if you are still getting the same error message “Sorry, this media file doesn’t exist on your SD card or internal storage, then it means that your files is deleted or corrupted.
In such case, you can follow solution 5 and solution 6.
Solution 5: Uninstall And Re-Install WhatsApp
Let me tell you that WhatsApp backup your messages and media files every day.
So, if you have accidentally deleted or lost media files that are actually backed-up, then you can uninstall and then re-install app to restore your deleted WhatsApp media files.
Here follow the steps to restore WhatsApp media files:
- Uninstall WhatsApp from your device and then re-install it from Play Store.
- Verify the same phone number that you were using on your WhatsApp.
- After verifying your phone number, the app will offer you to restore your data.
- You need to just tap on “Restore” button. It will then restore all data to your device.
That’s it! You can now access your media files in WhatsApp.
Note: This solution only work, if your deleted media files of WhatsApp are backed-up earlier. If there is no backup, then this solution will fail. In such case, you must follow the next solution.
Solution 6: Recover Lost or Deleted WhatsApp Media Files From Android
As I have already mentioned that you may see error – sorry this media file doesn’t exist on your SD card/internal storage, if you have mistakenly lost or deleted a photo or a video.
So, now to fix this error, you can use world’s first Android Data Recovery which is perfect and suitable WhatsApp Data Recovery Software. It will help you to retrieve lost or deleted media files from Android phone and tablet and thereby help you to fix the error message.
What you need to do is – immediately recover media files from your phone with the help of Android Data Recovery tool and put that recovered photo/video in the original WhatsApp folder. And then you can easily access your media files in the WhatsApp and your error will be gone forever.
Note: As and when you delete or lose WhatsApp media files, instantly you must stop using your phone and do not add any kind of data on it. Adding new data will overwrite the existed data and hence, you may lose the chances to recover media files.
Below find out steps to recover deleted WhatsApp media file.
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Steps To Recover WhatsApp Media Files From Android
Step 1 – Connect Your Android Phone
Download, install and launch Android Data Recovery on your computer and then select “Recover” option.
Now connect your Android device to your PC with the help of USB cable. Make sure USB debugging is enabled on your Android phone.
If your phone is running on Android OS 4.2.2 or higher version, then you will get pop up message on your phone, simply tap OK to allow USB debugging.
Once your device gets connected, you will see the screen as shown below.
Step 2 – Select File Types For Scanning
Once, your phone gets connected, Android Data Recovery will display the file types that its support to recover. By default, the software has check marked all the file types. Here you can select the file types that you want to recover and then click on “Next” to proceed further with recovery process.
After this, the software will provide two options (only for non-rooted device): Scan for deleted files and Scan for all files. Scan for all files will take longer time, but it will scan your device thoroughly. Now click on “Next” to continue with the data recovery process.
The software will analyze your device first.
Android Data Recovery software will now scan your device to recover lost/deleted data. This process may take few minutes of time. Just wait for scanning process to get complete.
Step 4 – Preview and Recover Deleted Data From Android Devices
Once, the scanning process gets complete. You can now preview the recoverable files one by one. Select the files that you want back and then click on “Recover” button to save them on your computer.
Once you recover your media files, put them in the original WhatsApp folder and now you can access your files without any error.
Some Useful Tips To Prevent ‘Sorry, This Media File Doesn’t Exist On Your SD Card/Internal Storage’ Error
- Make sure that you’re your phone’s internal storage or external SD card has enough space to save media files.
- Make sure your SD card is working properly and it is not corrupt. A corrupt SD card will not save any files to it.
- Also make sure that your SD card is not set to read-only mode.
So, there could be several reasons behind the error message ‘Sorry, this media files doesn’t exist on your SD card or internal storage. But now you also know various solutions to fix this issue. If in case, if you have accidentally deleted or lost WhatsApp media files and do not have backup, then you must immediately try Android data recovery software to recover them to fix this error.