Fix ChatGPT Error "Something went wrong. Please contact us through our help center at help.openai.com"

Are you getting a “Something went wrong. If this issue persists please contact us through our help center at help.openai.com” in ChatGPT?

Followed by: “There was an error generating a response. Regenarate response”.

The error occurs when you ask a query in ChatGPT.

It suggests that the model is unable to process the input or generate a response.

The error can occur due to multiple factors such as technical issues, bugs, browser/device issues, network problems, maintenance or updates, but it typically happens when the service is down.

In this article, you will learn how to fix ChatGPT error “Something went wrong. If this issue persists please contact us through our help center at help.openai.com”.

How To fix error “Something went wrong. If this issue persists please contact us through our help center at help.openai.com” In ChatGPT

To fix an error Something went wrong. If this issue persists please contact us through our help center at help.openai.com” In ChatGPT you have to follow these solutions:

Check If ChatGPT Service Is Down/Under Maintenance or Having an Outage
Refresh/Reload The ChatGPT Page
Restart Your Device
Clear Browser Cache
Log Out and Log In To ChatGPT
Try ChatGPT On Your Mobile Devices
Try VPN
Contact OpenAI Support

Fix #1. Check If ChatGPT Service Is Down/Under Maintenance or Having an Outage

Check the server status of ChatGPT.

Visit – https://status.openai.com/ to check server status.

If ChatGPT is down/under maintenance or has an outage, then you have to wait until the server issue is fixed by the ChatGPT.

Fix #2. Refresh/Reload The ChatGPT Page

Just reload or refresh the ChatGPT web page and then check.

You can also open a new tab/incognito tab and visit ChatGPT website.

Fix #3. Restart Your Device

Just restart your PC/Mobile on whichever device you are using ChatGPT.

It is because restarting gives a fresh start and it fixes several minor/major issues.

So just restart your device and then check if the error is fixed.

Fix #4. Clear Browser Cache

If you are using Google Chrome, then click on 3 vertical dots > Clear browsing data.
Select time duration. Check mark “Browsing History”, Cookies and other site data, “Cached images and files” and then click on “Clear Data”.

Note: You can also use another web browser to use ChatGPT.

Fix #5. Log Out and Log In To ChatGPT

Logout and login to see if it fixes the error.

Visit – https://chat.openai.com.
On the left sidebar click on “Log out”.
Close your browser and then open it.
Go to ChatGPT website, click on “Log in” and log in.
Retype your query/prompt and send it and see if it responds or not.

Fix #6. Try ChatGPT On Your Mobile Devices

On your phone, open Chrome or any other web browser.
Go to openai.com and then tap on “Try ChatGPT”.
Login into your account and start asking queries.

Fix #7. Connect/Disconnect To a VPN

If you are not using a VPN, then connect to a VPN and then try.

On Mobile: You can open Play Store (for Android) or App Store (for iOS) and install a free VPN and connect to it.
On PC: You can install any reputed free VPN and connect to it.

If you are already connected to a VPN, then disconnect it and then try ChatGPT.

Fix #8. Contact OpenAI Support

If all solutions fail for you, then it is time to contact Open AI customer support for further assistance.

Go to https://help.openai.com.
Click on the chat icon. Select “Search for help” and then click on “Send us a message”.
Here select the appropriate topic for your issue.
Describe your issue and send the message.
Now, wait for the response from the support team.

Wrap Up

I hope by following solutions mentioned in this article have helped you to fix the error “Something went wrong. If this issue persists please contact us through our help center at help.openai.com” in ChatGPT.

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Max Field

Max Field is a founder of Recover Android Data. He is an Android lover and loves to write tips, tricks, fixes for errors, data recovery solutions and more related to Android. Provide Gaming Tips, Tricks, Game Error/Issues Solutions (PC/Xbox/PlayStation/Mobile). He has 11+ years of experience in this field.