How To Fix “Cannot send messages due to this user’s privacy settings” on TikTok

Fix Cannot Send Message Due to This User's Privacy Settings TikTok

In This Article, You Will Learn How To Fix “Cannot send messages due to this user’s privacy settings” on TikTok.

How To Fix “Cannot send messages due to this user’s privacy settings” on TikTok

Fix 1. Change Privacy Settings on TikTok

  • Open TikTok app and click on your Profile icon.
  • Go to Menu > Settings and privacy.
  • Tap on Privacy > Interactions.
  • Click on “Direct messages”. Here, select “Everyone” or “Friends”.

Fix “Cannot send messages due to this user’s privacy settings” on TikTok

Note: If still you are not able to send message to your friends, then ask them to follow the same steps to change their privacy settings.

Fix 2. Change Age To 16 and Above on TikTok

  • Go to: https://www.tiktok.com/legal/report/feedback
  • Under “Topic”, select “Change account information
  • Under “Category”, select “Other”.
  • Enter your email id and your TikTok username.
  • In “Additional details” box explain that you’ve set your birthday incorrectly and you want to change it so that you’re above 16 years old.
  • In the “Attachments” section, upload a photo of your ID for verification purpose.
  • Check mark both the declaration box and finally click on “Submit” button to submit the form.
  • Now, wait for TikTok’s reply. It may take 24 hrs – 72 hrs.

Note: If you still can’t send the messages to your friends then ask them to change their age above 16 on TikTok by following the same steps, if your friend accidentally set their age to under 16.

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