Learn Effective Solution To Fix “This device was reset. To continue, sign in with a Google Account that was synced on this device” Issue On Android!
After doing some research over the net I have found that there are many Android users out there encountering with error message “This device was reset. To continue, sign in with a Google Account that was previously synced on this device”.
Hence, in this article post I have decided to provide effective solution that will help you to fix “This device was reset. To continue, sign in with a Google Account that was synced on this device” problem on Android phones such as Samsung, Lenovo, Huawei, LG, Moto, ZTE, Sony, etc.
Practical Scenario 1: Samsung Galaxy User Device’s Asking To Sign-In With The Email That Was Synced
I have a samsung galaxy S7 phone and I tried to reset it, after resetting it asked me to sign in with the email that was synced to my device, I tried many times but lots of times I entered wrong passwords, but now I found the right password of it and I’m entering it but nothing is happening, they throw me back to the start
Source: Gmail Help Forum
Practical Scenario 2: A User Looking To Bypass “Verify Your Account” Screen On Android
I won a Samsung Galaxy S6 Edge, signed into it with my Google account, played around with it, wiped it, and sold it.
Now the person can’t get past setup because it’s saying he must login with an account previously synced to the phone.
Is there anything I can do from my side to remove this lock?
Just like above-mentioned scenarios, there are several Android users out there encountering with the same error message, particularly the user who have purchased a used or second hand phone.
So, if you are one of the victims who got stuck on the “Verify Your Account” screen on your Android device, then it is really important for you read this article very carefully and find out the solutions to overcome the problem.
But before that let us know – what “this device was reset” error is all about and why we get this error messages?
What Is Device Was Reset. Sign In With A Google Account That Was Previously Synced?
This error message occurs due to anti-theft feature that is available in Android 5.1 (Lollipop) and above. This is Factory Reset Protection (FRP) feature that is provided by Google, when you set a screen lock, reset phone outside of the Settings app, and link the phone to your Google Account. All the phone made by Samsung, Moto, Huawei, Lenovo, Redmi, LG, Sony, HTC, etc that are running on Android 5.1 and above will have this feature.
So, once you signed in with a Google Account on your Android, it will not allow you to change the Google Account. This is done and when your phone get lost or stolen, the phone becomes useless for someone who found it or stolen it.
On the other hand, this feature becomes a big headache. If you have purchased the phone legally and previous owner has not removed the Google Account completely from the device then you will get this error message.
But, if you have not done that and you face the following error message:
Verify your account
This device was reset. To continue, sign in with a Google Account that was previously synced on this device.
Then, you would like to bypass this verification issue so that you can use your newly purchased phone.
But before that let us know why we get ‘this device was reset’ error on Android.
Why We Get This Device Was Reset. Sign In With A Google Account That Was Synced On This Device?
Note that, in Android 5.1 or above version, the device protection feature gets automatically turned ON, if the following two things are met:
- The device is logged in with a Google Account.
- The device is screen locked to anything other than None or Swipe. It means the device is locked with PIN, Password, Pattern, Fingerprint or Face lock.
At current, Android has not offered any options to manually turn OFF device protection. But if any one of the following thing that are mentioned-above does not met then device protection feature will automatically get turned OFF.
Hence, if you want to do factory reset or want sell, give or donate your Android phone to someone else then it is better to follow below steps before performing factory reset.
- Set screen lock security to Swipe or None.
- Remove All Google Accounts added to your phone.
If you do so or hard reset your device, then Android will not ask you to verify your Google Account by which the device was previously synced. You will be easily able to sign-in with any Google Account.
But, if are encountering with error message on your Android device and got stuck on Verify your account. The device was reset screen, then you would like to bypass this verification screen on your Android device.
It looks like that you can only bypass the error by only signing in the Google Account that was signed-in earlier when you factory reset the phone. So, what if you forgot the account or it’s the account of the original owner of the phone? Well, in such scenario, you must know some additional fixes for fixing the error message “this device was reset. To continue sign in with a Google Account”.
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So, without any more delay let us see what are the effective solution to solve “This device was reset. To continue, sign in with a Google Account that was previously synced on this device”.
Complete Steps To Bypass Google Account Verification After Data Wipe or Factory Reset
When you encounter with error message “This device was reset. To continue sign in with a Google Account that was previously synced on this device”, then the best solution to fix the issue is to contact the original owner or seller of the device and ask him to sign-in with his/her Google Account. Once signed-in, simply add your own Google account and delete the original owner or seller’s account. After that factory reset your device and set-up your device from the beginning and when the account verification screen comes, simply sign-in with your account details, you will not face any error.
But in case, if original owner of the phone or seller is unreachable, then – how would you remove previously synced Google account from Android?
Well, in that case, you can follow below-mentioned steps to bypass Google account verification:
Note: Before following the below steps, it is important that you must charge your phone to 100% and keep it plugged to the charger.
Step 1: Turn ON your phone and go to the screen where it asks you enter email address to verify your account. Instead of entering email-id, just type “subscribe” word and then select word by pressing it long. A small Menu will pop-up.
Step 2: Select “More” and then select “Assist”. This will open Google App.
Step 3: Now in the search bar of the Google App, type “Chrome” and select the “Chrome Application” (displayed as chrome icon) from the suggestion list. This will launch Chrome Browser.
Step 4: Now in the search bar of the Chrome browser type “test dcp app” and open the first link. When page gets opened, look for the button/link to download the “dcp apk” file. Click on the button/link and download the file.
Step 5: Press “Back Button” on your phone to go back to Google App. Now in the search bar of Google app type “download” and select “Download app” from the suggestion list. This will open the download app.
Step 6: In the Download app, you can see the downloaded “Test DCP apk” file. Install the “test dcp app” on your phone. Note: At this particular time, your phone should be 100% charged and it should be connected to charger.
Step 7: Once the DCP app gets successfully installed on your phone, open it and follow the onscreen instructions and go for “Encryption” option. This app will help you to remove the FRP lock (Factory Reset Protection) and help you to bypass Google Account verification
Step 8: Your phone may now restart several times and will ask for permission for multiple times. So, simply give the required permissions.
Step 9: Usually, your phone will open to “Home Screen” without asking any Google account.
Step 10: Now go to “Settings” and do factory reset of your phone and restart it. When your phone will restart it will no longer ask you to Verify your account. This device was reset. To continue, sign in with a Google Account that was previously synced on this device.
You can also view the following video for the steps mentioned-above!
Video Source: hard reset
Note: The above solutions is applicable for all Android phones and tablet (running on Android 5.1 and above) such as Samsung, Lenovo, Huawei, LG, Moto, HTC, Sony, ZTE, Xiaomi, Meizu, Oppo, etc.
Helpful Tip: Recover Data After Fixing The Device Was Reset Error
Doing factory reset erases all data stored within your Android device.
So, after fixing the above error message of Android stuck at “device was reset” screen which require you to do factory reset, do not forget to use Android Data Recovery software to recover lost or erased data from your Android phone after factory reset.
This Android Data Recovery software is available for both Windows and Mac computer and it extract data from both internal as well external SD card.
This tool will help you to recover lost, deleted or erased photos, videos, audio, contacts, text messages, call history, notes, voice memo, documents, etc from all Android phones and tablet.
After reading this complete post I hope you have understood what is FRP lock? Why you get “Verfiy your account. This device was reset” error screen on your Android and obviously the solutions to fix “This device was reset. To continue sign in with a Google Account that was previously synced on this device”.
Max Field is a founder of recoverandroid-data.com. He is an Android lover and loves to write tips, tricks, fixes for errors, data recovery solutions and more related to Android.