Overview: Many user using messenger app on their Android are getting error message “Unfortunately, Messenger Has Stopped”. So, in this article I am going to provide working solutions on how to fix “Unfortunately, Messenger Has Stopped” error on Android.
As we all know that Facebook Messenger app has now become one of most used application for Android because this app is Facebook official application and it allow users to chat, to do voice calling with their friends and family members.
But sometime Facebook messenger app start to throw unexpected error message that cause the app to crash and one of this error is, ‘Unfortunately, Messenger has stopped’ error as I have mentioned above.
Below you can find example – users encountering with such error.
User example facing Messenger has stopped error:
Facebook messenger has stopped working.
When I try to go on facebook messenger I get a message come up saying that it has stopped working. How do I get it to work again? I cleared the cashe for messenger but still does the same. Please help.
Source: Android Central
In above example user is not able to access facebook app and it display the same error message – messenger has stopped.
But why messenger throw such error message. What is the reason behind it?
Here is the answer.
Why Messenger Chat Application Display Unfortunately Messenger Has Stopped Error Message
Honestly speaking there is no accurate reasons have been found for the occurrence of this error message.
However, there are few possible reasons that could make messenger to display this specific error.
- If your messenger app has lots of messages, video, photos, gif images, animation that you have not deleted from long time.
- If you have not cleaned your phone from very long time. If you do not clean your phone then it accumulates lots of junk files and this could be another reason that makes your app to throw this error message. So, it is always recommended that you must clean your phone in regular basis. You can use phone built-in security app or download any reputed phone cleaning app from play store.
Well, there could be other several reasons that can cause this Messenger has stopped error. And once you start to receive this problem, you will not be able to use Facebook Messenger as you were using earlier. Instead, you may get annoyed and irritated.
So, what to do to get rid of unfortunately messenger app has stopped issue.
Fortunately, there are few working solutions that you can follow and fix this issue.
Working Solutions To Fix Unfortunately, Messenger Has Stopped
You should follow the solutions one-by-one and check whether your problem of messenger app has been fixed or not.
Important Note: All below mentioned solutions can fix “Unfortunately, Messenger has stopped” but it can also fix other apps throwing the same error messages such as “Unfortunately, Messaging has stopped”. Similarly it can be YouTube, hangout, Games app, Instagram, Bluetooth, Contacts, Gallery or any other apps. Also note that these solution work on all Android Phones & Tablets such as HTC, LG, Xiaomi, Samsung, Motorola, Oppo, Lenovo, ZTE, Huawei, Sony, Nokia, Micromax, etc.
Watch Video Guide: How To Fix Messenger Stopped Working On Android
Solution 1: General Troubleshooting
Reboot Your Phone: This is one of the very first steps that you must follow. If you have not Switched OFF of your phone then you must do it now. Many people do not switch off their phone for quite long time.
I would suggest you to do a soft reset – maybe this can fix your issue. Simply Switch Off and Switch On your Android device and then launch messenger app to check, whether the issue has been fixed or not.
Update Your Messenger App: Go to Play Store and check if any update is available for your Messenger app or not. If available, then update it.
Free Up Your Device Storage: If your device does not have sufficient storage, then it is suggested that you must delete some unwanted or unused apps or delete unwanted photos and videos.
Log out and Login: Log out from your messenger app and log in back to your account.
Check Server Status: Go to Downdetector site and see if there is any spike in the graph. If there is any spike, it is most likely the server is down, Wait until it gets rectified.
If problem still exists, then follow the next solution.
Solution 2: Clear Cache and Clear Data of Messenger App
This solution has fixed this problem for many users.
Below you can find the steps on how to clear cache and data of Messenger app.
- On your phone go to Settings > Applications/Installed Apps.
- In All Application Tab, scroll down and look for Messenger App and tap on it.
- After this you can tap on Clear Cache and Clear Data.
- Now tap on Home Screen and Restart your phone.
Now launch messenger app and I hope the error will be gone.
However, if you are still getting the same error, the follow the last and final solution mentioned below.
Solution 3: Allow Necessary Messenger App Permission
When installing any app, the smartphone always asks permission to access specific features such as media storage, camera, location, contacts, microphone, etc. Allowing this permission helps the app to work properly.
And if required permission is not granted, then you may notice the app is not functioning properly and it may crash or does not load.
If you believe that you have not been given proper access to the messenger app permission when installing, then here follow the steps to do it in an easy way.
- Tap on and hold the messenger app on the App Drawer, until you see some options.
- Tap on App info option.
- Next, tap on App Permission.
- Here, Allow all the permissions.
From now onwards the app has all the required permission and therefore, it will work smoothly on your mobile phone.
Solution 4: Uninstall and Re-install the Messenger App
If the above solutions work for you then you must take is to uninstall the messenger app from your phone.
And then re-install it again.
But also do note that uninstalling the app will erase all data of your messenger app such as chat conversation, videos, photos, gif images and other stuff.
Hence, it is recommended that you must take backup of your messenger app before you uninstall it on your phone. However, if you have not kept the backup of the app and lost your messenger chat content such as photos, videos, gif images, audio clips or other files then it is highly recommended that you must use reliable and trusted Android Data Recovery program to restore lost data of messenger chat.
Solution 5: Try Android Repair Tool
If none of the solutions work for you then it could be possible that there are some bugs or glitches in the phone’s Android OS.
In such case, you can try Android Repair Tool, if only you believe that there are some problems in Android OS.
This tool will fix the Android OS back to normal, thereby eliminating the Facebook Messenger has stopped working on Android phones.
Here follow the steps to fix Android OS back to normal using Android Repair Tool.
Every now and then users are getting messenger has stopped working error. But, you can follow the above mentioned solutions by yourself and you can easily fix and get rid of “Unfortunately, Messenger has stopped” error on Android. The solutions and steps are easy and simple.
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Max Field is a founder of Recover Android Data. He is an Android lover and loves to write tips, tricks, fixes for errors, data recovery solutions and more related to Android. He has 9+ years of experience in this field.