Learn To Fix JioCinema App Not Working On Android, iPhone or Smart TV!
Overview: Is your Jio Cinema app not working on your Android phone, iPhone or Smart TV? Are you getting a black screen, blank screen or the Jio Cinema app is not loading/responding, crashing/freezing? Well, if this is the case, then in this article, you are going to learn how to fix JioCinema not working on Android phone, iPhone or Smart TV. Just go through the article and follow the solutions.
- Solution 1: Check Your Internet Connection
- Solution 2: Check Server Status Of Jio Cinema App
- Solution 3: Update Jio Cinema App
- Solution 4: Restart Your Device
- Solution 5: Clear Cache and Data Of Jio Cinema App
- Solution 6: Check App Permission
- Solution 7: Check Your Device Have Sufficient Storage Space
- Solution 8: Uninstall and Reinstall The App
- Solution 9: Contact Customer Support
Let’s start with real practical scenarios!
Practical Scenario 1:
Kindly reslove it Source: Google Community
Practical Scenario 2:
@JioCinema hey jiocinema app is not working while I use other sim card, is this the way to call accessible on every network.. This is just poor.. Help on this issue
— Kdsinh (@ROYALRA24412816) May 20, 2023
Just like the above two examples, there are many users out there encountering such issues.
Also Read: How To Fix Netflix Not Working On Smart TV
Why JioCinema Has Stopped Working?
There could be several reasons why JioCinema has stopped working. Some of the common reasons are mentioned below:
- Maybe JioCinema server is down.
- There could be server maintenance.
- Your internet connection is not working properly.
- There could be bugs or glitches in the app.
- Cache and cookies issues.
- App is not up-to-date.
- And so on…
Video Guide: Fix JioCinema Not Working On Android, iPhone, TV
How To Fix JioCinema App Not Working Issue
Whether you are using JioCinema app in an Android phone, iPhone, Smart TV (Samsung, Panasonic, Sony, etc) Firestick, Roku or any other device, you can always follow the solutions mentioned below to solve JioCinema stopped working problems.
Solution 1: Check Your Internet Connection
This is the very first steps that you must take.
Check whether your internet is working properly or not. You can run a test speed for that or you can run another app such as Prime Video or Netflix.
If you are using mobile data then you can switch to Wifi or if you are using wifi then switch to mobile data.
Also Read: [Solved] HBO Max Stuck On Loading Screen
Solution 2: Check Server Status Of Jio Cinema App
Next, check whether the server status of the Jio Cinema app is up or down.
You can visit updownradar to check the current status of the service.
Or you can check any updates from the Jio Cinema on their official Twitter handle – @JioCinema.
If you find that the server status is down or the service is under maintenance, then you can’t do anything. You just have to wait until their service become available.
But if you find that the server is up and running, then follow other solutions.
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Solution 3: Update Jio Cinema App
If you are still using an outdated version of Jio Cinema app, then it’s time to update it to the latest version.
On Android: Open Play Store. Type Jio Cinema in the search bar and if any update is available then kindly update it.
On iPhone: Open App Store. Type Jio Cinema in the search bar and if an update is available, then update it.
On TV: Go to Apps tab. Type Jio Cinema in the “search for app and games” box and if any update is available, then update it.
Solution 4: Restart Your Device
This is one of the simple yet effective methods to fix any kind of issue, including Jio Cinema not working issue.
On Android Phone: Simply long press the Power button and then select the Restart/Reboot option.
On iPhone: Press and hold Volume button and side button until the power off slider appears. Drag the slider and wait for 30 seconds to make your device completely turned off. To turn on the device simply press and hold the side button until Apple logo appears.
On Smart TV: Simply unplug the TV from the power socket. Wait for a few minutes and then plug the TV again. Open JioCinema app and see if it works or not.
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Solution 5: Clear Cache and Data Of Jio Cinema App
Sometimes the cache files get corrupted and thereby you face JioCinema error and the app does not start. So to fix the issue, you must clear the cache and data of the app.
On Android: Go to Settings> Apps> Look for JioCinema app and tap on it > then tap on Storage > then tap on Clear Cache and Clear Data.
On iPhone: You can’t clear cache and data but you can offload the app. Go to Settings> General> iPhone Storage> look for JioCinema app and tap on it> then tap on Offload.
On Smart TV: Go to Settings > Apps > Look for Jio Cinema app and select it. Then select Clear Cache and Clear Data.
Once you clear the cache and data, launch the JioCinema app and see if your problem is resolved or not.
Also Read: Crave TV App Not Working on Samsung TV? Here’s What I Did!
Solution 6: Check App Permission
Look for the app permission which is important for the smooth running and functioning of the JioCinema app. If any mandatory permission is not allowed, then you may face difficulty in the smooth performance of the app.
Solution 7: Check Your Device Have Sufficient Storage Space
You must check your Android phone tablet, iPhone, iPad or Smart TV internal memory in which you are facing JioCinema not loading/working issue.
Make sure your device has enough internal memory storage so that the app can work and perform properly.
If you find that device storage is less then it is recommended that you must delete unwanted photos and videos and uninstall used apps from the device.
Also Read: How To Connect TECNO Phone Or Tablet To TV
Solution 8: Uninstall and Reinstall The App
Still your problem is not solved, then reinstalling the app can fix your issue.
Simply uninstall JioCinema app from your device (TV/Android/iPhone). Then reinstall it from Play Store (For Android TV/Phone users) or App Store (For iOS users).
Once installed, Open the app and log in to your JioCiema account and I hope the problem will get solved.
Solution 9: Contact Customer Support
If none of the above-mentioned solutions work for you then it is recommended that you must contact the JioCinema customer support team.
You can email them your issue at care@jio.com or jiocinema@jio.com or you can also reach them on social media sites such as Twitter, Facebook.
Explain your issue to them and follow their instructions to resolve the issue.
Wrap Up
While watching favorite movies, sports or TV shows and unexpectedly if your Jio Cinema app stops working, then it might frustrate you.
Fortunately, I hope by following solutions mentioned in this article would have helped in fixing the JioCinema not working issue whether you are using it Android phone, iPhone or Smart TV.
If you have found this post helpful, then please share it as it can help others as well!
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Max Field is a founder of Recover Android Data. He is an Android lover and loves to write tips, tricks, fixes for errors, data recovery solutions and more related to Android. He has 9+ years of experience in this field.
