How To Fix Netflix Not Working On Smart TV

Fix Netflix Not Working On Smart TV

Find Out The Ultimate Guide That Will Help You To Fix Netflix Not Working/Not Loading/Not Opening On Smart TV!

Overview: It’s the weekend and you turn on your TV to watch your favorite movies or web series, but what you see – Netflix not working. Well, this could ruin your weekend. Fortunately, there are some possible troubleshooting steps that you can follow to fix Netflix not working on Smart TV. Just go through the solutions mentioned in this article.

Let’s begin with real user practical scenarios!

Practical Scenario 1: Netflix Error “Cannot Play Title At This Time” on Samsung Smart TV

Netflix not working on Samsung Smart TV

I have HU8550, SEK 3500 set-up. Firmware 1453. Netflix app has been reinstalled. I still get the “cannot play title at this time” message on every title. Netflix works fine on all other devices in my house. Any ideas?

Source: Samsung Community

Practical Scenario 2: Netflix Won’t Start/Load On Apple TV 4K

Netflix stopped working on AppleTV 4K

Using Netflix app when internet signal is interrupted.  Upon restoral of connectivity NetFlix will not restart.  Tried to delete app with no success; all other apps work properly.  Any suggestions on how to fix?

Source: Apple Discussion

So, that were just two examples, but there are many users out there encountering such Netflix issues in day-to-day life.

So, without wasting much time, let’s find out the solutions to fix Netflix not working on Smart TV.

Note: The below-mentioned solutions apply to all Smart TV, including Samsung, Hisense, Sony, Toshiba, TCL, JVC, Panasonic, Hitachi, Sharp, Sanyo, Haier, LG, Vizio, Roku.

Watch Video Instead: Fix Netflix Not Working On Smart TV

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Solution 1: Check Your Internet Connection

First thing first!

The reason why Netflix is not working on smart TV could be due to your internet connection having the issue. Hence make sure that your internet is working properly and have stability.

Run Speed Test

Follow these steps to check your internet connection:

  • Run Speed Test on your device to check the network connection.
  • Try to open another app such as Amazon Prime or Disney Plus to see if that works fine or not.
  • If the internet test speed fails or other apps that require the net do not work, then it means that your TV is not connected to the internet. In this case, you have to contact your internet service provider (ISP).

Also Read: Crave TV App Not Working on Samsung TV? Here’s What I Did!

Solution 2: Check If Netflix Server Is Down

If the Netflix app is frozen, or fails to load or a TV show or movie won’t start, then it could happen just because the Netflix server itself is down or offline.

You can check the status by visiting the Netflix official page – Is Netflix Down | Netflix Server Status or you can also visit the Netflix Twitter Handle to know the latest updates related to its service.

Check If Netflix Server Is Down

If you find that its server is down, then you can’t do anything but wait for them to fix it.

Solution 3: Restart Your Smart TV

Restart Your Smart TV

This is another effective solution that can fix several bugs and glitches that might be affecting the TV storage.

Hence, if your Netflix is not working properly, then you must restart your TV once. It can help to fix other problems as well such as unable to connect to Netflix, Smart TV freezing during the video, sign-in issues, not responding problems of the Netflix app.

Also Read: How To Fix Disney Plus Not Working On Samsung Smart TV

Solution 4: Try To Reload The Netflix App Again

  • When you see an error on your screen then click on More Details.
  • Next, click on Reload Netflix.

After this Netflix will reload and then you can try to use it again.

If still Netflix is not working on your smart TV, then follow other solutions mentioned in the post.

Solution 5: Log Out of Your Netflix Account

This has solved the issue for many users. Try this.

  • On the Netflix Home screen, Go to Menu on the left.
  • Then click on Sign Out.

If you are on the error screen, then:

  • Select More Details.
  • And then click on Sign Out or Reset.

Now, login back to your Netflix account and see if that fixes your issue.

Sign In To Your Netflix Account

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Solution 6: Restart Netflix App Again

Restarting the app also solves many problems. So, it is suggested that you should restart your Netflix app to fix the problem.

  • From the error screen, click on Exit.
  • Or Press Home button from the TV remote.
  • And then try to open Netflix again.

Solution 7: Clear Cache and Clear Data Of Netflix App

If you have not cleared the cache or data for a long time then a significant amount of temporary cache data gets stored on your TV storage. When such data gets corrupted, then they can throw several error messages including Netflix not working on Smart TV.

Hence, it is a good habit to regularly clear cache and clear data of the Netflix app on the TV.

Here follow the steps:

  • Press Home Button from your remote on your Smart TV.
  • Go to Settings and then select Apps.
  • Click on System Apps.
  • Now select the Netflix app and then click on Clear Cache and then click on Clear Data.

Clear Cache and Clear Data Of Netflix App

Once done, now start the Netflix app, login to it and see if that resolves your issue or not.

Also Read: How To Fix Showmax Not Working On Smart TV

Solution 8: Update Netflix App & Smart TV (If Available)

It is very much important to keep the Smart TV OS as well as Netflix app up-to-date in order to avoid the bugs and glitches that might be present in the older versions.

You can update the TV OS by going to Settings and then to Update section and check for software updates. If any new update is available then please update it.

Similarly, go to Play Store on your Smart TV and then check for any new updates for Netflix app, if available then update the app as well.

Once updated, you can check if this has fixed your issue or not.

Solution 9: Unplug Your Smart TV

Unplug Your Smart TV

This is the very old but basic method to fix any kind of issue, including Netflix stopped working on Smart TV.

  • Switch off or unplug your smart Television.
  • Unplug the modem and wireless router if it is a separate device from power for a few minutes.
  • Now plugin back the modem and wait until it gets switched on completely. In case the router is separate, then plug in and wait until it gets switched on completely.
  • Now plug in your TV and turn it on.

Now open Netflix app and I hope this will fix your issue.

Also Read: How To Fix JioCinema Not Working On Android, iPhone, TV

Solution 10: Reinstall Netflix App

Try this on your Smart TV as well, because this tip works on smartphone. You have to uninstall and then re-install the Netflix app on Smart TV.

Here follow the steps:

  • Press Home button on your remote.
  • Go to Settings.
  • Go to Apps > See all apps.
  • Now look for Netflix app and select it.
  • Select Uninstall.

Now back to Home screen. Go to Apps from the top Menu and then select “Search for apps and games”. Now search for Netflix either by typing with the remote or by voice button and then click on Install.

Once, installed. Open it and log in to your Netflix account and enjoy watching movies, TV shows, web series without any issues.

Solution 11: Contact Netflix Customer Support

Contact Netflix Customer Support

If none of the solutions work for you then it is high time that you must contact Netflix customer support.

Explain your problems to them and then they help you with a troubleshooting guide. Please follow their steps and I hope they will be able to fix your issue.

Also Read: How To Fix NBC App Not Working on Samsung Smart TV

Related Frequently Asked Questions (FAQs)

Question 1: How To Fix ‘We’re having a problem connecting to Netflix.’

Answer 1: This error occurs due to network connectivity that is not allowing your device to reach the Netflix service.

To fix this follow the below steps:

  • Go to netflix.com/clearcookies on the same network.
  • Now login to your Netflix account. If your see error NSEZ-403, it means that you cannot connect to Netflix at the moment. Try again later.

If that doesn’t work, then do these:

  • Restore to your default connection settings.
  • Reset your home network mentioned in Solution 9.
  • Reinstall Netflix app.
  • Contact your internet service provider to check internet connection (ISP).

Question 2: How To Fix ‘Unable to connect to Netflix.’

Answer 2: This error generally occurs when data stored on your Smart TV is required to be refreshed, or there is a problem with your network.

To fix this issue, follow the below steps:

  • Check internet connection.
  • Relaunch Netflix app.
  • Unplug your Smart TV.
  • Sign out of Netflix and then sign in.
  • Reload Netflix app.
  • Contact your ISP.

Question 3: How To Fix Netflix stopped working on Apple TV 4K?

Answer 3: In order to fix Netflix stopped working on Apple TV, please follow the below steps.

  1. Restart your Apple TV.
  2. Delete and reinstall the Netflix app.
  3. Force quit the app then relaunch and try again.
  4. If not solved, force quit the app, restart TV, then relaunch and try again.
  5. If the issue is not solved, delete the app, redownload it and try again.
  6. If the issue is still not solved, then contact the app developer for further help.

Question 4: How To Unfreeze Netflix on Smart TV?

Answer 4: Follow the below steps to do so:

  • Switch on your TV.
  • Unplug your TV power socket and wait for a few minutes.
  • While your TV is unplugged. You have to press and hold the Power button on TV in order to discharge it.
  • Now, plug in your TV.
  • Switch ON it.
  • Try Netflix again.

Question 5: How To Reset Netflix On Smart TV?

Answer 5: To reset Netflix on Smart TV, follow the below steps:

  • On the Home Screen on your TV, go to Settings > Apps.
  • Select Netflix.
  • And then toggle the Reset Switch button to the ON position.

Wrap Up

I hope by going through the article, you have learned several solutions that will help you to fix Netflix not working on Smart TV.

So, what are you waiting for go ahead and follow the solutions and their steps and resolve the Netflix issues and continue binge-watching your favorite TV shows, movies or web series.

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