[Solved] HBO Max Stuck On Loading Screen

Learn How To Fix HBO Max Stuck On Loading Screen On Android, iPhone/iPad, Samsung TV, LG TV or Apple TV & Browsers!

Well, HBO Max is one of the best streaming platforms all over the world right now and many people often use it in their day-to-day life to watch their favorite movies and shows. But sometimes it causes some issues.

One of the major problems is – HBO Max stuck in loading screen. And it doesn’t open at all.

This issue gets quite annoying, because once the loading window gets stuck on the start-up screen, then you can’t enjoy your favorite shows and movies.

So, if it is stuck on the loading screen, then what can you do to troubleshoot it?

Well not to worry, in this guide, you will learn about how to fix HBO Max stuck on loading screen. You can follow the solution and rectify the problem easily.

First, let’s start with a practical scenario.

Practical Scenario: A User Reporting That HBO Max App Not Loading

That is just one scenario, but there are many users facing this issue and can’t get rid of it.

There could be several reasons behind this issue. So, let’s check what can cause this problem.

Also Read: How To Fix Netflix Not Working On Smart TV

Causes: HBO Max Stuck On Loading Screen

• Due to device incompatibility.
• It could be the server is down.
• A corrupted cache can also be the reason behind it.
• Due to an outdated version of the app and an outdated software version.
• Due to poor internet connection.
• And so on…

These are some of the common causes of this problem, now let’s first begin with the quick fixes.

Quick Fixes For HBO Max Stuck On Loading Screen

• Check the HBO Max server isn’t down, if it’s down, then wait until it gets fixed by itself. You can check the server status with the help of isitdownrightnow and DownDetector.
• Make sure your internet connection is steady and fast, you can run a Speed Test to check your internet Speed.
• Make sure your device is compatible with it, if not, then you may face the problem.
• You can restart the app and your device if the loading screen stuck for you. By doing this, it can resolve the issue.
• You can also contact HBO Max support team to report the problem as they can check the issue properly and provide an effective solution to perform.

These are the quick fixes, I would recommend you to try these methods first before performing the aggressive ones.

If these methods didn’t help you then you can move to the more solutions mentioned below for different platforms.

We will begin with the solutions for Android.

How To Fix HBO Max Stuck On Loading Screen On Android

Well, in this guide we separated the solutions for the users who are using Browser, TV, iPhone, and Android as it is easier to understand and for convenience.

Note: The mentioned steps and settings may vary on your phone-to-phone model.

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1. Update Your Phone And The App To The Latest Version

The other troubleshooting method is updating the app and the phone’s OS version it can resolve the problem easily.

So, it would be better if you can perform it quickly before following the other workarounds.

Steps For Phone OS Version: –

• Navigate to Settings and tap on System.
• Now, select System updates.

• Now, you will able to see its status, simply follow the on-screen instructions.

Steps For App: –

• Navigate to Google Play Store and tap on your Profile icon.
• Now, select Manage apps and device, then tap on Updates available.
• Now, look for HBO Max, then tap on the Update.

At last, check whether it still keeps on loading or gets fixed.

2. Reset Network Settings

Well, in most cases the sudden tweaks in the network settings done by the user lead to several problems.

So, there might be chances that changes in the settings cause the problem and lead the app to keep on loading.

Resetting the network settings can bring it to defaults and the problem will be resolved. These are the steps to do so.

• Navigate to Settings and tap on System settings.
• Now, tap on Backup and reset, then select Reset phone.
• Now, simply hit Reset network settings.

• Now, enter the password, PIN, and fingerprint, if prompted.
• Once the reset process is complete, then re-launch the app and check whether the issue is solved or not.

3. Clear Cache And Data Of HBO Max

As we mentioned earlier, a corrupted cache can also cause problems and prevent the app to load. It could be the corrupted cache caused the problem and that’s why it stuck-on loading.

So, clearing its cache and data can resolve the issues and it would be better to perform. To do so.

• Launch Settings on your phone and tap on Apps or App Management.
• Now, look for HBO Max app, then tap on it.
• Now, tap on Storage.
• At last, select Clear Cache, then Clear Data one by one.

Always, check for the problem if it is fixed or not.

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4. Re-Login To Your HBO Max Account Or Reset Password

This trick helps many users in troubleshooting problems, and it’s one of the working ones. You can re-login to your HBO Max account and reset its password as it may rectify the loading screen stuck problem.

First, log out and then log in to your account back to fix the issue. As we mentioned above, it’s one of the working workarounds. So, you can rely on it and follow the steps to do so.

• Navigate to HBO Max on your phone.
• Now, expand the menu by tapping on the Profile icon.
• Now, simply select Sign Out.

• Now, wait for a couple of seconds after logging out, then login back to your account and check whether you are able to load the app and stream the shows or not.

Steps To Reset Account: –

• Open the App and tap on Forgot password.
• Now, select the method for the recovery of your account.
• Now, you will get a confirmation code sent by the app for the recovery of the password.
• Now, enter the code and log in to your account by entering your new password.
• At last, check whether the loading screen stuck issue is fixed or not.

5. Re-Install The App

If you somehow do not succeed in the above solutions, then you can try to uninstall the app and install it back on your device. Because sometimes the process of installing the app gets interrupted or remains incomplete and then you can encounter this issue.

So, uninstalling and installing it back can be the better option. These are the steps to do so.

• On your device’s home screen look for the HBO Max app, then press and hold it until the Uninstall option appears.
• Now, simply tap on Uninstall, then hit Uninstall again for confirmation.

• After that, go to the Google Play Store and Install the app from there.

6. Turn Off VPN

If you are using any VPN on your Android phone and you are connected to it and then you are launching the app, then there might be chances the app may stuck on loading or take some time to load.

So, in such a case what can you do when HBO Max isn’t loading?

Well, simply disable the VPN, it would be a better option and it can rectify the problem also. These are the steps to follow.

• Open Settings and tap on Connection & sharing.

• Now, select VPN, then tap on VPN setting.
• Now, simply choose Forget VPN.
• At last, hit Forget VPN again to confirm.

Now, let’s start with the solutions to fix the loading screen stuck issue on iPhone.

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Solve HBO Max Stuck On Loading Screen On iPhone/iPad

In this section, you will see the solution for iPhone/iPad. So, without wasting any time, iOS users can move to these solutions.

1. Check for your device compatibility first, if it’s supporting the app or not.
2. Now, check for the app is available for your region or not, if you are using VPN to access it, then you may face the loading problem. So, also turn off the VPN, then try loading it, if the app is available in your country.
3. Now, check for the HBO Max server status, if the server is down, then you can’t do anything rather than waiting until it gets fixed by itself. You can check its status through DownDetector and isitdownrightnow, it will let you show the server status.
4. Make sure your internet connection isn’t poor, if it’s slow and unsteady, then it will lead the app to keep on loading. You can perform a SpeedTest of your internet connection to check the speed.
5. Do restart the app and check whether it’s get fixed or not.
6. Update iPhone, navigate to Settings and tap General, then Software Update > Download And Install.
7. Update the app, go to App Store > Profile Icon > HBO Max > Update.
8. Disable Content And Privacy Restriction, navigate to Settings and tap on Screen Time, then choose Content & Privacy Restriction, then simply turn it off.
9. Reset All Settings, doing this will delete all the Privacy Settings, Locations Settings, saved Wi-Fi networks, etc. To do so, go to Settings and tap on General > Transfer & Reset > Reset All Settings.
10. Sign out of your HBO Max account. To do so, open the App and hit your Profile Icon, then select Settings, then simply Sign Out.
11. You can re-install the app. First, you need to uninstall it, then install it back from App Store, it can rectify the issue easily.
12. Lastly, you can simply contact HBO Max support to report the issue and ask them to provide a solution.

Now, let’s move to the solution for browser users. You can follow the below-mentioned solution to solve the issue.

Fix HBO Max Keeps On Loading On Browser

From here you will know the steps to fix HBO Max not loading on Browsers such as Chrome, Microsoft Edge, Mozilla, Opera, etc.

Quick Fixes: –

• The first step is to check the server of HBO Max, because if it’s down, then you can’t do anything. So, check the server status through DownDetector and isitdownrightnow.
• Make sure it is available in your region/country, if not and you’re using VPN to access it, then you will face the loading screen stuck issue. So, also disable the VPN.
• Ensure your internet speed is steady enough, if it is unsteady, then you may face the issue. So, if you have connected to a Wi-Fi then restart the Wi-Fi router and check if it’s loading or not. You can run a Speed Test to check the speed of your internet.

If the quick fixes didn’t help you, then move to the other solution.

Note: We are using Chrome to provide the steps. So, the below-mentioned steps are for Chrome Browser. But you can apply the same steps for other web browsers.

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1. Clear Browsing Cache And Cookies

If you are still wondering that why is my HBO Max just loading, then don’t worry you can clear the cache and cookies of your browser, these data help in loading the websites even faster, and if these data get corrupted, then this might be the reason behind the problem.

So, it would be the better option to clear the cache and cookies as it can rectify the issue easily. These are the steps to do so.

• Launch Chrome browser, then click on the 3 dots present in the upper right corner.
• Now, click on Settings and select Privacy and Security.
• Now, go to Clear Browsing Data, then set the Time Range to All Time.
• Now, make sure you didn’t select the Passwords and other sign-in data option, then simply click on Clear Data
• At last, check whether it’s loading or not.

2. Turn Off Browser Extensions

Well, many of you are using browser extensions to use the additional feature on the websites. But the HBO Max is not compatible with the extensions. So, it might be the reason behind the loading screen stuck issue.

So, it’s better to disable the extensions as it can rectify the issue easily. These are the steps to follow.

• Navigate to Chrome and click on the 3 dots located at the top right corner.
• Now, click on Settings, then select Extensions from the left bar.
• Now, simply remove all your installed extensions and restart the browser and try loading the website again.

These are the steps for browser users. Now, let’s move to the solutions for Smart TV.

Fix HBO Max Stuck On Loading Screen On Smart TV

Many Smart TV users often asked us that why is HBO Max taking so long to load on my TV?

Well, there could be several reasons for HBO Max to not load on your TV. If your app is also stuck and not loading then here learn how can you make the app load on your Smart TV.

The below solutions are applicable to all smart TVs, including Samsung, LG, Apple TV, etc.

So, let’s start with the fixes.

• Make sure your TV is compatible with the app, if not, then it will not load as well.
• Reboot your Smart TV.
• Check if the app is available in your region or not.
• Make sure your internet connection is steady and fast. Here you can check the speed of your internet.
• Force close and relaunch the app.
• Update the app and TV software version, because an outdated software version can also cause several problems.
• Uninstall and re-install the HBO max app and check whether it’s loading or not.

These are some of the fixes, after performing these methods always check whether the issue still exists or it get fixed.

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Frequently Asked Questions [FAQs]

Wrap Up

Well, in this guide you have learned about how to fix HBO Max stuck on loading screen. In this article, we have provided solutions for Android, iOS, Smart TV, and browsers so you can understand easily.

I hope your problem has got solved and you are enjoying watching HBO Max on your preferred platform and devices without any issues.

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