How To Fix Disney Plus Not Working On Samsung Smart TV

If your Disney Plus isn’t functioning properly or it completely stopped working on Samsung TV and you don’t know how to fix it?

Don’t worry!

In this guide, you will learn how to fix Disney Plus not working on Samsung Smart TV. You can follow the effective solutions and get rid of the problem.

So, let’s begin with the causes of the occurrence of this issue.

There are many reasons behind this problem. So first, let’s know what are the causes behind it.

Causes Of Disney Plus Not Working On Samsung TV

There are several reasons behind the problem, some of them are mentioned below.

• Due to an outdated software version or the outdated app causing the issue.
• Maybe the app cache file is corrupted and that’s why it’s not functioning.
• It could be the app is not available in your current country.
• Due to an unsteady internet connection or poor network connection.
• Maybe the Disney Plus server is down and that’s why it’s not responding.
• It could be that the DNS server isn’t responding.
• If the date and time aren’t correct, then it may cause the issue.

These are the causes of the problem, if any of the situations is with you, then read this article and troubleshoot it easily.

Now, it’s time to move to a quick solution to fix it. Simply follow the mentioned solutions and get rid of it.

Video Tutorial: Fix Disney Plus Not Working On Samsung TV

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Quick Fixes For Disney Plus Not Working On Samsung Smart TV

• Try to restart the TV, restarting can fix those minor bugs and glitches that are causing the problem.

• Make sure that the app is available in your region, if not, then you can’t use it.

• Check if the Disney Plus server is not down, if it’s down, then you don’t have any option, the only thing you can do is to wait until the server gets fixed by itself. You can check the app status on websites like isitdownrightnow or DownDetector.

• Try to uninstall those apps that you do not use. Those unused apps can capture your Smart TV storage and conflict with the other apps and prevent them from working flawlessly. To do so, navigate to the Apps > Downloaded Apps. Then, select those unused apps and press the OK button on the remote for 3 to 6 Then select Delete.

• Try to restart your router, maybe the router causing the issue and not the app and TV.

• Disconnect your Wi-Fi and wait for 30-35 seconds, then connect it again.

• If you are using a streaming device, then connect it to your internet device with a wire.

• Try to log out of your streaming device and log in again, it may fix the problem by doing this.

• If the internet speed was unsteady, then it can lead to the problem of Disney+ not working. To fix it, try to change the location of your device on the network.

• Another solution is to swap the direction of your Wi-Fi router antenna.

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How To Fix Disney Plus App Not Working On Samsung Smart TV

If the quick fixes do not solve your issue, then more solutions are mentioned below that you can follow to fix the problem.

1. Check Your Internet Connection

We all know that the Disney+ app needs an internet connection to work properly and flawlessly. So, if your internet connection is not steady and not stable enough, then it won’t work on your TV. So, make sure your internet is steady and your net speed is fast enough to use the app.

2. Ensure Your Smart TV Is Compatible With The App

Well, the Disney Plus app is only compatible with the Samsung TV models from 2016 or later models that are running on Samsung Tizen OS.

If you want to know the OS version of your TV or the year, then you can visit their official website – HERE.

If you really want to use the app and your smart TV model is of before 2016 and it’s not compatible with the app, then the only way remains is to change the Smart TV or buy a streaming stick and use it to stream the app.

3. Set Your TV Date And Time Settings To Automatic

It might be the date and time settings were not correct that’s why it’s having problems and not functioning properly. If your internet connection and the TV date and time are different from others and not correct, then it can confuse and prevent the app to work. Follow the mentioned steps to change the time and date to automatic.

• Navigate to the Settings and choose the General option present in the left side panel.
• Now, tap on System Manager, then tap on Time, then Clock.
• Now, check the Time and Time Zone are set on the Auto mode.
• Now, you have to cold reboot it, press and hold the power button for 5 to 10 seconds until it gets switched off.
• Once your TV turns on, then check the problem is fixed or not.

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4. Force Close Disney Plus App

Well, there are times that Smart TV apps can cause the system problems just like the Android apps. It might be the system problems are stopping the Disney+ app from functioning flawlessly. But, no need to worry about that, because you can solve it by doing force closing the app.

This is the steps to follow.

• Long press the back button on the TV remote until the home page appears.

5. Update Disney+ App And The Smart TV

This workaround is the easiest way to troubleshoot this issue, then only thing you need to do is to update the app and the Smart TV. The same thing you can apply to fix this problem. So, check for the updates, and if available, then update both of them. Follow the steps to do so.

Steps For TV: –

• Navigate to the Settings on the Smart TV.
• Now, choose Support, and select Software Update.
• Now, choose Download and install, if the update is available.

Steps For Disney Plus App: –

• Press the Home button on your Smart TV’s remote.
• Now, go to the Apps, and look for Disney+ app.
• Then, choose Update App.

6. Cold Boot Your Samsung TV

Well, this workaround can fix this issue. This workaround is different from the normal restarting the TV, because when you cold boot your Smart TV, then the apps and programs and the TV would fully switch off and after that it get turned on by itself. These are the steps to follow.

• Long press the Power button on your TV remote for 5-10 seconds until it gets switched off and on again.
• One more method is to unplug the TV for 30 seconds from the main power source, then plug it again.

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7. Clear Cache File Of The Disney+ App

This workaround can help to troubleshoot the problem, because sometimes, long use of an app can cause the corrupted cache file. So, to fix it, try to clear the cache file of the app and check if the issue fixed or not. These are the steps to do so.

• On your remote, press the Home button and navigate to the Settings.
• Now, Select Apps, and then choose Open Apps.
• Now, look for Disney+ App, then choose it and Clear the Cache file.

8. Uninstall And Install The App Again

One of the easiest and best workarounds to fix problems related with the app is to reinstall it. You can try the same process and uninstall the app and install it again.

Keep in your mind that, before uninstalling the Disney App, you should note down the credentials. Because when you uninstall the app from your Smart TV, then all of the stored app data will be cleared. Simply follow the mentioned steps.

• On your remote, press the Home button, then go to the Disney app.
• Now, select the app and press Down button on your remote, then at last choose Delete. And then Reinstall the app from the Store. If the Delete button is greyed out, then choose “Reinstall”.

9. Log Out And Login Back To Your Disney Plus Account

You can try to log out and log in again to your account, because it can fix the minor bugs and glitches that causes on your account. Ensure that you log out to your account from all devices. These are the steps to do so.

• Navigate to the Disney+ on the Smart TV, then go to your Profile.
• Now, choose log out and press the OK button on your remote.
• Now, before signing back, wait for a few minutes.

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10. Update The DNS Server Address

You can try this workaround to troubleshoot the problem. If your DNS server is not working, then you can’t use the apps that need the internet to work.

Well, you are not allowed to check the DNS server status on your Smart TV, so you only have to change the DNS server address to OpenDNS or Google DNS. Follow the below-mentioned steps.

• • Navigate to the Settings, then navigate to General, then simply select Network.
  • Now, choose Network Status, then it asks you to select the network, so select the option according to your network connection.
  • Now, if you are not connected to your Wi-Fi network, then select your Wi-Fi and enter its password. It won’t be required, if you are connected from the start.
  • Now, choose IP Settings, then navigate to DNS Settings and and select the option to set Enter DNS Manually.
  • Now, choose DNS Server and simply enter this number 8.8.8.8 then choose OK. If the secondary DNS required, then enter this number 8.8.4.4 and choose OK.

Now, wait until it gets reconnected to the new DNS server. Once connected, restart your TV.

11. Reset Smart Hub

Well, the Smart Hub keeps storing your Samsung account information, data and settings, and also allows you to access all features, listen to music’s, install apps, browse internet, viewing videos and pictures etc.

It could be possible that some bugs and glitches are causing the problem and preventing Disney+ to work flawlessly. So, it’s better to reset the Smart Hub. Keep in your mind that once you reset it, then all your downloaded apps will get uninstalled and you need to enter the Samsung account details one more time.

These are steps to follow.

• Switch on your TV and press Smart Hub on your remote.
• Now, press the D button on your remote to access Settings.
• Now, simply choose Reset, then press enter.
• Now, you have to enter the default password that is 0000, after entering, it reset automatically, then a confirmation message will appear that says the reset is completed.
• Now, you need to press OK to complete it.

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12. Reset Network Connection

You can try this workaround to fix the problem. Well, if your internet network settings were not correct on your TV, then some apps may not work properly just like Disney+.

So, try to reset the internet network settings to troubleshoot the problem quickly and easily. These are the steps to follow.

• Navigate to the Settings, and select General.
• Now, choose Network option, then select Reset Network.
• Once the reset process gets completed, then simply set up a network.

13. Check Geo-Restrictions

First, check if the Disney+ is available in your country. Well, it’s available in more than 60 countries. If your app was functioning properly before it’s starting misbehaving, then make sure you have not connected to a VPN.

Furthermore, if the app only works when you connect to a VPN, then you have to connect it to a VPN or Proxy. But first, check if the app is available in your region or not. These are the steps to do so.

• Open a browser on the TV.
• Now, search for DisneyPlus.com.
• Now, if the website opens, then the app is available in your country for sure. And if it doesn’t open, then it means the app is not available in your country.
• If the app is not available, then you can try to use a VPN to access it, and if you were using it from the start and still the app doesn’t work, then try to switch to another country or disable it.

Now you all are wondering how to use VPN on your Smart TV? Well, you can try to enable it from your Wi-Fi router if it’s compatible with it.

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14. Factory Reset The Samsung Smart TV

This workaround can fix the problem easily and effectively, but also wipe all of your data stored on your TV.

I recommend you to follow the above-mentioned solutions before doing this workaround. If the above-mentioned solutions didn’t help you in solving the issue, then you can go for it.

But, keep in your mind that before doing the factory reset, try to backup all of your stored data, because the reset can wipe all your stored data and bring the default settings back. So, if you backup the data, then you can easily restore it after performing factory reset.

These Are The Steps To Follow: –

• Navigate to the Settings, and select Support present in the left panel of your TV.
• Now, select Self Diagnosis, then choose Reset.
• After the factory reset process, you need to set up your TV.

15. Contact Samsung Support

If you still have not succeeded in fixing the problem, then the only option you have to do is to contact Samsung Support team. Because they can check properly what causing the issue and provide an effective solution to fix it.

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Frequently Asked Questions Related To Disney Plus On Samsung TV [FAQs]

Wrap Up

Well, the Disney+ app is compatible in most of the Samsung Smart TV and if your TV is not compatible with the app, then you can use streaming devices to use it. But sometimes the app causes some issues and that are really annoying.

So, this is the complete guide on how to fix Disney Plus not working on Samsung Smart TV. You can follow the above-mentioned solution to fix it. I hope this article have helped you in troubleshooting the problem, if it does, then do share as it can help others.

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