Learn To Fix Samsung Cloud Backup Failed – Can’t Backup Data

How To Fix Samsung Cloud Backup Failed

Many Samsung users have reported that Samsung cloud failed to back up due to some error. If you are also a Samsung user and going through this problem then read this guide. Here you will find 8 effective solutions on how to fix Samsung cloud backup failed.

Before you learn the solutions to fix the issue you should first know what Samsung cloud is.

Also Read: Transfer/Backup/Copy Contacts From Samsung Phone To PC

What Is Samsung Cloud?

What Is Samsung Cloud Backup

Samsung Cloud is a cloud storage service launched by Samsung that allows their users to backup data and restore them to their Samsung phone using this Cloud feature. You can automatically backup the data or if you want to manually backup data then you can do that as well.

However, many users are encountering problems while backing up data to Samsung cloud – they can’t backup data as their backup get failed.

For example, just check out the real practical scenario!

Practical Scenario 1: A Samsung Galaxy S7 User Facing Samsung Cloud Backup Failure

Samsung S7 Samsung Cloud backup keeps failing

Hi there,

I have a S7, but Samsung Cloud just keeps failing. It has never successfully synced my account. Any ideas please?

Kind regards,


Source: Samsung Community

Practical Scenario 2: Samsung Galaxy S9 User Getting Cloud Failed To Backup Due To Low Storage Space

Samsung Cloud backup failure

I need help! I have a S9 plus unlocked model. Every morning I wake up to a failure message from the Samsung cloud saying that the cloud failed to backup due to lack of storage! As you can see from my photo I have plenty Of storage 14.98 available out of 15G.

What gives? I’ve tried to Google this but all they seem to solve is the Wifi issues with the cloud and not storage issues. Any ideas? Thanks in advance.

Samsung Cloud Backup Failed Not Enough Storage

Source: Android Central Forums

Also Read: Learn To Backup And Restore Samsung Galaxy S21/S21 Plus/S21 Ultra

Now, let us move to the solution on – How to fix Samsung Cloud backup failed to backup data?

Solution 1: Restart/Reboot Your Device

Rebooting your Samsung phone can help you to fix Samsung cloud not working problem.

To restart your smartphone press and hold the Power button unless you see the Power menu on the screen. Here, you will find Reboot/Restart option, just tap it.

Restart Android Phone

Solution 2: Check Network Connection

If the network connection which you are using (Wi-Fi or cellular data) is not good then it can cause Samsung cloud backup failed issue.

The backup feature is enabled using Wi-Fi network only. If you wish to backup files using cellular data then follow the below steps to turn off Wi-Fi network only feature so that you can use cellular data to backup, which will not create a connection problem and you can easily fix Samsung Cloud backup failed issue.

Step 1: Go to Settings, choose Cloud and accounts and tap on Samsung Cloud.

Step 2: After that tap on three dots and choose Settings/Sync using Wi-Fi only in turn.

Step 3: Turn off all options. When you see a pop screen just tap on OK button.

Change Data Network Connection

Also Read: Fix Wi-Fi Calling Not Working On Samsung Galaxy S20 (Plus)/S20 Ultra

Solution 3: Clear Cache And Data Of Samsung Cloud And Samsung Account

Step 1: On your Samsung Galaxy phone, go to Settings and then tap on Apps.

Step 2: Then tap on three dots and choose Show system apps.

Step 3: Now, find Samsung Cloud and tap on it.

Step 4: After that tap on Storage > Clear Data > Clear Cache button.

Step 5: Now, to clear data and cache from Samsung account, you need to tap on Samsung account > Storage > Clear Data > Clear Cache button.

Clear Cache and Data Of Samsung Cloud and Samsung Account

Solution 4: Update Samsung Cloud

If you have not updated your Samsung cloud to its latest version then it can result in Samsung cloud keeps stopping issue on your phone.

So, if you have not updated your Samsung cloud then follow the below steps to update your Samsung cloud to its latest version.

Step 1: You need to first log out of your Samsung Cloud and exit the app.

Step 2: Now, uninstall Samsung Cloud.

Step 3: After that download and install the latest version of Samsung Cloud from Google Play Store.

Also Read: Tips To Extend/Improve Samsung Galaxy Battery Life

Solution 5: Re-Add Your Samsung Cloud Account

Step 1: Go to Settings and choose Cloud and accounts > Samsung Cloud.

Step 2: After that tap on three dots and then tap on Settings > Remove account.

Remove and Re Add Samsung Cloud Account

Step 3: Once you remove your account, re-add your account in Samsung Cloud to log in and backup.

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Related Frequently Asked Questions [FAQs]

Question 1 – How Do I Restore My Samsung Cloud Backup?

Answer – You can easily restore Samsung cloud backup to your phone or on a different device using Restore feature.

Here, follow the steps to restore Samsung cloud backup.

Step 1: Go to settings > Account and backup.

Step 2: Then tap on Backup and restore and choose the device to which you want to restore the backed up data.

Step 3: After that choose the data types that you wish to restore and tap on Restore button.

Step 4: If necessary, apply the provided steps on the screen to download your backed-up data.

Note: This method will not work on computers.

Question 2 – How Do I Sync My Samsung Cloud To My New Phone?

Answer – You can easily sync your Samsung Cloud to your new phone.

Here are the steps you need to follow to sync Samsung Cloud to your new smartphone.

Step 1: On your phone open Settings app and then tap on Account and backup.

Step 2: After that tap on Samsung Cloud and then on More (three dots) options.

Step 3: Next, tap on Settings and Sync now (if you want to manually sync data) or Sync and auto-backup settings (if you want to customize which apps automatically sync).

Step 4: Now, tap on Sync tab and then tap Switch next to your desired apps to turn auto-sync on or off.

Question 3 – Samsung Cloud Can’t Sync Data Not Enough Space. What To Do?

Answer – Samsung Cloud only provides 5GB of free storage space to backup data. When the storage space gets full then it will stop syncing data. To fix this you can first transfer all the backed up data to your computer and then clear data and cache of it which is mentioned in Solution 2.

Or you can pay money for more space if you don’t want to clear data and cache.

Wrap Up

So, these were 5 effective solutions to fix Samsung Cloud backup failed. I hope these solution has helped you in fixing the issue. If you want to backup more data, then you can use other Cloud services to back up your data as the Samsung Cloud only provide 5GB of free storage space which is not enough for most smartphone users.

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