Fix Proximity Sensor Issues On Samsung S24, S24 Plus, S24 Ultra

How To Fix Proximity Sensor Issues On Samsung S24, S24 Plus, S24 Ultra

Are you facing issues with your Samsung S24 proximity sensor?

A proximity sensor senses the objects approaching it and turns off the screen between a shorter distance of the object and the device.

This sensor helps turn off the screen when we bring the phone close to our face or ears while making a call.

If this sensor stops working or starts malfunctioning, it will be tough to make calls, as the screen will not turn off even when you bring the phone close to your face, resulting in accidental touches.

Recently some users have reported that their Samsung phone proximity sensor was malfunctioning.

If you are among the users who are facing such issues, then you have come to the right place.

In this guide, we will discuss the proximity sensor problem on Samsung S24, S24 Plus, S24 Ultra and how it works, and how to fix it.

Without wasting any more time, let’s get started.

How Does The Proximity Sensor Work?

A proximity sensor is a small component installed near the front camera of your Samsung phone.

It’s a device that emits Infrared rays and analyzes the light reflected from other physical objects such as your face and detects the distance between the device and the object.

When you make calls and bring your phone close to your face, it will turn off the screen, when you move away your phone it will turn on the screen.

How Will You Know If The Proximity Sensor Is Malfunctioning?

Your phone screen will stay turned on even when you bring it close to your face during calls.

Also, when you move away your device from your face, it will stay dark during calls.

Causes: What Causes Samsung S24 Ultra Proximity Sensor Failure?

Physically Damaged Sensor: If you dropped your phone or exposed it to moisture, then the sensor might have been damaged.

Software Issues: Software glitches and bugs can also be responsible for it.

Incompatible Phone Cases or Screen Protector: Using aftermarket screen protectors or phone covers might be incompatible with your Samsung phone and block the proper functionality of the sensor.

Dust & Debris Around The Sensor: If the sensor contains dust or debris, then it may block its functionality.

These are some common factors responsible for this problem.

Now, let’s check out how to fix it.

How To Fix Samsung Galaxy S24, S24 Plus, S24 Ultra, Proximity Sensor Issues

Try restarting your device, updating the software to the latest version, or removing incompatible screen protectors.

Fix 1. Restart Your Phone

When we face an issue, normally we start with restarting the device. Here we will do the same because a simple restart has fixed so many problems before.

Restart your device and check if the problem is solved or not.

Fix 2. Clean Dust Around The Sensor

When you face the sensor malfunctioning, clean the area around it with a soft and clean cotton cloth.

It will remove the dust and debris that are interrupting it. If the issue persists, then move to the other solution.

Fix 3. Check For Software Update

If the issue was caused by a temporary software glitch, updating the software version may help in fixing.

Check for software updates by following the below-mentioned steps.

Step 1: Open Settings and tap on Software Update.

Step 2: Tap on Download and install, if any update is available.

Update Samsung S24 Software

Check if the problem is resolved or not.

Fix 4. Remove Incompatible Screen Protector & Cases

Aftermarket phone covers and screen protectors are not perfectly designed for your Samsung phone and may block the proximity sensor.

Removing the incompatible screen protectors or phone covers may help, this way the sensor will do its work perfectly without any interruption.

Fix 5. Reset App Preferences

If the specific app caused the issue or we say “a faulty app”, resetting the app preferences would be the best option.

Follow the below steps to do so.

Step 1: Open the Settings and tap on Apps.

Step 2: Tap on the 3 vertical dots and select Reset App Preferences.

Step 3: At last, you need to tap on Reset.

Reset App Preferences on Samsung

If the issue persists, then move to another fix.

Fix 6. Try Safe Mode

If resetting app preferences doesn’t help, you should try safe mode. In this mode, we can instantly check if an app is causing the issue or not.

First, put your phone in safe mode by following the below steps.

Step 1: Press and hold the Power button and release when you see the Power Off option prompts.

Step 2: Touch and hold the Power Off icon and select Safe Mode when prompted.

Restart Samsung Galaxy S24 In Safe Mode

If the issue is resolved in this mode, then you need to uninstall the recently installed 3rd party apps.

Restart the device to exit safe mode and uninstall them, it will fix the problem.

Fix 7. Reset All Settings

Misconfigured device settings might have interfered with the sensor. Reset all settings to resolve the problem.

Follow the below steps to do so.

Step 1: Open Settings and navigate to General Management > Reset.

Step 2: Select Reset all settings and tap on Reset settings > Reset.

Reset all settings on Samsung S24 phone

Fix 8. Clear Cache Partition

A corrupted device cache can also be responsible for such issues. You can try clearing the cache partition in recovery mode to solve the problem.

These are the steps to follow.

Step 1: Power Off your phone then press and hold the Power + Volume Up button simultaneously.

Step 2: When the Samsung logo appears, release the button. (Your phone will be in recovery mode)

Step 3: Navigate to Wipe cache partition using the Volume Up and Down button.

Wipe Cache Partition On Samsung S24, S24 Plus, S24

Step 4: Press the Power button to confirm the action.

Once your phone restarts, check if the problem is solved or not.

Fix 9. Factory Reset Your Galaxy S24

If the above methods fail to fix the problem, then try performing a factory data reset. It has the highest success rate among all the solutions.

Note: Make sure you backup your data before performing the below steps. The below steps will erase all your data and you need to restore them later.

Now, follow the below steps.

Step 1: Open Settings and head to General Management > Reset.

Step 2: Tap on Factory data reset > Reset.

Step 3: Enter your phone’s password, if prompted, then tap on Delete all.

Reset Samsung S24

Fix 10. Run Diagnosing Test On Samsung Members App

Running a diagnosing test will help you examine the proximity sensor status. If you have followed the above methods, then you should run this test to check if the problem is solved or not.

These are the steps to follow.

Step 1: Open the Samsung Members app and go to the Get Help selection.

Step 2: Select View tests present under Diagnostics, then tap on Proximity recognition.

Run Diagnosing Test On Samsung Members App

Step 3: Now, follow the instructions prompted on the phone screen.

If it shows Normal, then the problem is solved.

Fix 11. Contact Samsung Support

If the issue persists even after performing all the above methods, then you can contact Samsung Support or take your phone to the nearby Samsung Service Center.

There are chances your proximity sensor was damaged, or it’s related to a hardware issue that can only fixed by professionals.

How Can You Avoid Proximity Sensor Failures?

1. Clean The Proximity Sensor Often: You should always or once in a week clean the proximity sensor to avoid malfunctioning or not working problems in the future.

2. Use Compatible Screen Protectors & Phone Covers: Stop using third-party covers and screen protectors to avoid proximity sensor problems and other issues. You can use official and compatible Samsung cases & screen protectors.

3. Take Extra Care Of Your Device: You can use compatible screen protectors and cases to avoid fallen damage. Also, try to keep your phone away from water.

Wrap Up

That’s all for this guide.

We have provided all the possible ways to avoid and fix proximity sensor not working on Samsung S24, S24 Plus, S24 Ultra.

Make sure you follow the measures that we have provided above to avoid proximity sensor issues and other problems.

I hope this guide was helpful for you.

If you found this guide useful, then don’t forget to share it with others.

You May Also Like:

Scroll to Top