Learn 11 Effective Solutions To Fix Touch Screen Not Working/Unresponsive Screen/Frozen Screen On Samsung After Update!
Every user updates their smartphone to the latest OS version from time to time so that it improves their phone’s performance and adds many new features. However, that is not always the case. Sometimes, users face issues on their phones after the update. One of these issues is an unresponsive touch screen.
So, if your phone’s screen is also not working after an update then don’t worry, you can fix it yourself. In this guide, I will discuss some effective and proven solutions to fix Samsung touch screen not working after update.
So, let’s start with a real user practical scenario!
Practical Scenario: A Samsung Galaxy S8 or S8+ User Facing Touch Screen Unresponsive After OS Update
After an update (couldn’t tell you which one) the phone is stuck at the “draw pattern” bit and I can’t power it off since the screen doesn’t recognize my tapping.
Holding down the Power and Volume Down buttons reboots it but to no avail. Safe mode does nothing as well and I’ve googled for some tips but what I can find refers to phones that do turn on and have slow touch screens.
Mostly I’m waiting for the battery to drain so i can try to Volume Up + Bixby + Power buttons method but until then is there any thing I could try before heading to the store tomorrow?
Source: Android Central Forums
Also Read: Samsung S10 Screen Rotation Not Working [Quick Fixes]
Now, let’s move to the causes – Why Samsung Screen Becomes Unresponsive?
Reasons: Why Is Samsung Touch Screen Not Working?
There are some reasons due to which your Samsung phone screen not working. Below are some of the reasons.
- When your phone’s screen is damaged then it can cause an unresponsive touch screen.
- If some apps are corrupted then it makes the touch screen insensitive.
- Improper installation of OS.
- If the phone is hardware damaged then your touch screen will not work.
So, these are some of the reasons that can cause touch screen problems on Samsung phones or tablets.
Now, we will move to the solutions to fix touch screen not working after update on Samsung.
Note: All the below-mentioned solutions will be applicable for Samsung phone models such as Samsung A50/A31/A51/A21s, Samsung Galaxy J6/J7/J4/J8/A20/A30s/A30/A10/M30/A4 Plus/J6 Plus, Samsung Galaxy S21/S20/S10, Samsung Galaxy Fold, Samsung Galaxy C series, and all the Samsung phone models available in the market.
Also Read: How To Fix Purple Screen On Samsung Phone
Solution 1: Force Reboot Your Samsung Device
You can force restart your Samsung device to fix an unresponsive touch screen on Samsung Android phone. This will make your phone run smoother.
To do this, press both Volume and Power buttons for at least 25 seconds.
Solution 2: Remove SIM Card And Memory Card
When you perform several functions on your phone then it heats your device and this creates a problem in its performance. Due to this your phone’s screen become unresponsive. You can fix it, you removing your SIM card and Memory card from your Samsung phone.
But before doing this Unmount your SIM and external memory card because this can delete data from your phone.
Solution 3: Enter Safe Mode
You can also fix Samsung touch screen not working after drop or update by booting your device into safe mode. This will disable all the third-party apps and if your screen is working well then it means that the apps are the culprit. And you need to find and uninstall them.
Here, are the steps to boot Samsung phone into safe mode.
Step 1: Press and hold the Power buttons unless the Power menu appears on the screen.
Step 2: After this, tap and hold the Power off option on the screen.
Step 3: Now, you will receive a message regarding rebooting to safe mode.
Step 4: Simply tap on OK button below, and your device will enter safe mode. You can view the Safe Mode text on the bottom left side of the screen.
Now, check if your phone screen is working or not. If it is working then the apps are the culprit and you need to find and uninstall them. But if the screen still not working then follow the next solution.
Solution 4: Perform A Battery Pull
As the latest Samsung phones don’t provide the removable battery feature. If you have an older Samsung model phone or if your phone provides this feature then you should remove the phone cover and then take out the battery of your phone. Wait for a few minutes and re-insert it and switch on your device.
But if your phone doesn’t have a removable battery then there are some devices that provide an internal function for battery pull simulation. You can check this on Google and how to do this for your phone model.
Also Read: How To Fix Unresponsive Touch Screen Issues Of Android
Solution 5: Optimize Device Performance
If the touch screen is not working on your Samsung phone or tablet then you can optimize your device performance. This will scan for wasted storage space and other issues that will improve your phone’s overall performance and fix the screen not working problem.
To do this, you need to open the Settings app on your phone and then tap on Device care. After that, tap on Optimize now.
Solution 6: Remove The Screen Protector
If you have protected your phone’s screen with a screen protector to protect it from dust, water drops, damage, scratches and your screen protector gets damaged or scratched then this can cause an unresponsive touch screen problem.
So, to fix this, you need to remove the screen protector from your phone and then check if it working well.
Solution 7: Install An Anti-Virus/Anti-Malware App
If you can install an app from Google Play Store then you should download an anti-malware or anti-virus app and scan your phone. Maybe this can fix the touch screen problem.
Solution 8: Calibrate Touch Screen On Samsung Using Apps
You can use some apps from Google Play Store to calibrate your phone’s touch screen and improve its accuracy and its response. These apps help very much when your phone’s screen is not working or responds too slow.
All you need to do is, open the Google Play Store app on your phone and enter “touch screen calibration” in the search box. Here, you will get some results. See the ratings and read the review of the app before installing it.
Also Read: How To Fix Black Screen After Factory Reset On Android
Solution 9: Diagnose The Samsung Phone Display
There are many apps available on Google Play Store that can diagnose the touch screen problem of your Samsung Galaxy device.
These applications will help you to find out the problem on your phone’s screen. Among all the apps, we recommend you to use Display Tester app.
Firstly you need to install the app from Google Play Store on your phone and then follow the steps below to do further.
Step 1: Open the Display Tester app on your phone.
Step 2: Then, go to Tests tab.
Step 3: Here, you will find many options to test the issue from all aspects. Using this app, you can detect dead pixels, burn-in on OLED screens, multi-status, the accuracy of saturation and contrast, etc.
Solution 10: Factory Reset Your Samsung Phone In Recovery Mode
You can also factory reset your Samsung phone in order to fix unresponsive touch screen of Samsung phone. As you know that factory reset will erase all data from your phone, hence it is suggested to first backup your device’s data and then reset your phone.
Now, follow the below steps to factory reset your Samsung phone in recovery mode to fix Samsung touch screen not working after update.
Step 1: Switch off your phone.
Step 2: Then, press and hold Power + Volume buttons together until the options appear on the screen.
Step 3: After this, highlight Recovery Mode option from the list. Use the Volume Up and Volume Down buttons to go to the options and use Power button the select the option. Now, your phone has booted into recovery mode.
Step 4: Now, highlight “Wipe data/factory reset” option using the Volume Down button and select it using the Power button.
Step 5: Once the wiping process gets completed, select “reboot system now” to restart your phone.
Note: If you have forgotten to back up some important files then you can use Android Data Recovery tool to recover the deleted data from Samsung phone.
Also Read: How To Fix Security Policy Prevents Use Of Camera On Android
Solution 11: Inspect The Samsung Device For Any External Damage
If there is any hardware damage on your Samsung phone then it can cause touch screen not working issue on your Samsung phone. If this is the case then you should take your phone to the repair center. They will fix the issue by repairing the hardware. Tell them that you don’t want to lose data from your phone during this process.
I know it is a very irritating problem when you are unable to use your phone’s touch screen. But, now you can use the phone’s screen without any problem by using the above-mentioned solutions. I have provided all the possible solutions to fix Samsung touch screen not working after update. But if they failed to fix the issue then you should visit the Samsung repair center.
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Max Field is a founder of Recover Android Data. He is an Android lover and loves to write tips, tricks, fixes for errors, data recovery solutions and more related to Android. He has 9+ years of experience in this field.