Visual Voicemail Not Working On Android (11 Solutions)

How To Fix Visual Voicemail Not Working On Android

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If Your Visual Voicemail Not Working Then Here Find Out What To Do To Fix The Issue!

Is your Visual Voicemail Not working at all?

Not receiving notification anymore?

Are you encountering any trouble to access the phone’s visual voicemail?

This is very unfortunate for you.

Nevertheless, do not lose hope. As there are several and proven ways to fix Visual Voicemail not working on Android.

Just go through this post and follow the solutions one by one and see if your problem gets solved.

As I am seeing that many users have reported about this issue on various forums and community website.

Just look at one of the practical scenarios mentioned here.

Practical Scenario: A User Experiencing Visual Voicemail Not Working On Samsung S21 After Update

S21 5g update Visual Voicemail Not Working

Ok I’m on Verizon

My visual voicemail crapped out after a update early December.

Did the tech support thing for a hour or so no help.

Read about the update issue , swapped to a back up phone .

Have since received 2 more updates to the s21 AND did a full factory reset .

AND still no visual voicemail.

This is very frustrating

I get tons of voicemail. I need VV.

Does anyone have any Answers?

Practical Scenarios Taken FromAndroid Central Forums

Nevertheless, just follow the solutions mentioned-below to fix Visual Voicemail not working or stopped working.

Note: The below-mentioned solutions are applicable to all phone carrier including AT&T, Verizon, Sprint, T-Mobile, Mint Mobile, etc and support all Android phone brands such as Samsung, LG, Google Pixel, OnePlus, Motorola, Huawei, etc.

Also Read: How To Recover Deleted Voicemail From Google Pixel

Video Guide: Fix Visual Voicemail Not Working On Android

Solution 1 – Check You Have Cellular Network Coverage

It is obvious your visual voicemail will not work properly or start to misbehave, if you are out of network coverage area. In order to have your app work properly, you have to make sure that your device have strong and solid network signal and data.

So, check the network status bar at the top of the mobile screen and if there is no or low signal, then try to turn on and off Airplane Mode I order to reset the network connection.

If you come to the conclusion that there is a issue with the cellular network, then here follow the solutions to fix mobile network not available on Android phone.

Solution 2 – Use The Old Method To Dial The Voicemail

This solution is to check whether there is an issue with your voicemail service or not. You have to use the old method to do so – simply dial your own phone number by your phone and then enter the PIN to access messages.

In case, if you are unable to access the messages, then you are suggested to contact your carrier provider.

Also, make sure that voicemail service is activated on your phone. If you are unsure, then in this case also you can contact the service provider to know the status.

Solution 3 – Restart Your Device

This is the quickest and very effective way to fix any sort of problems. It could be possible that your phone might have some temporary bugs or software glitch and therefore you are facing the problem.

Hence, it is highly recommended that you must restart or reboot your Android device as it will fix minor problems and help you to get rid of any issue that your phone might have been facing previously.

Also Read: What Is Bixby Routines & How To Use It On Samsung Phone

Solution 4 – Update The App And Phone OS

It might be possible that your visual voicemail app is outdated. It might have bugs that is not allowing you to use the app and its service properly.

In this situation, to resolve the issue, it is always recommended that you must regularly update the app as and when it is available.

Go to Play Store and see if your app has any available update and if it is available then update it.

App update normally brings bug fixes and offer new features that are important for an app to work correctly. After you updated the app, it should have fixed the problem and work correctly.

If not, then check if any system update is available or not for your phone. If available then update the OS.

Solution 5 – Check Your Device Have Enough Free Storage Space

Make sure that your phone has enough free storage space. It doesn’t matter how much expensive or how smart your devices are. If it has very low free memory storage, then your visual voicemail will encounter several issues – in fact, it will stop working completely. It will not be able to store or playback messages properly.

As per T-Mobile recommendation, if your device has free memory space less than 15%, then visual voicemail will stop working properly. So, check your phone storage and if it is low, then clear some space on your Android.

Solution 6 – Check And Disable Call Forwarding

Check call forwarding settings on your phone. If a new message are not finding their route to visual voicemail list, then it might be possible that call forwarding feature is enabled in your device and thereby incoming calls are getting redirected and it is not landing to voicemail.

Hence, you might look to disable call forwarding feature and so your incoming calls can directly go to voicemail again.

In order to disable call forwarding, just follow these steps:

  • Open Phone app and dial *73 or *920. Just wait for beep and disable call forwarding.

Once disabled, your voicemail will now straight go to your number.

Also Read: How To Stop Phone From Overheating While Charging

Solution 7 – Make Sure Background Data Usage Is Allowed

If background data usage for visual voicemail app is disabled then you must enable it, so that the app should work properly.

The steps for allowing background data usage might be different for different phone carrier and device.

But the general steps are as follows:

  • Go to Settings> Applications> All Apps.
  • Now look for the visual voicemail app in the list and tap on it.
  • Next tap on “Mobile Data” and turn the toggle to the ON position next to “Allow background data usage” and “Allow app while data saver is on”.

Now, I hope your app should work properly.

Solution 8: Clear Cache and Data of Visual Voicemail App

Usage of app for a longer period of time, stores lots of cache files, temporary files and junk files in the device.

But when you face any issue with the app, then it is a good practice to clear the cache and data of that individual app which can help to fix the problems. It removes all the cache and temporary files and clears away the errors.

So, here how to clear the cache and data:

  • Go to Settings> Apps/App Manger>All Apps.
  • Look for the Visual Voicemail in the app list and tap on it.
  • Next, tap on Storage and then tap on Clear Cache and Clear Data.

Congratulations! You have successfully cleared the cache and data, now you should not face any error.

If that doesn’t fix the issue, then you can force stop the app to reset its settings. Go back to App Info and tap on “Force Stop”. Next, clear its data one more time by tapping on “Clear Data”.

Solution 9 – Reset Network Settings

It is possible that resetting the phone’s network settings can fix the problems. But by doing this, it will delete the network settings saved data such as Wi-Fi passwords, connected Bluetooth devices.

Anyway, you would like to go forward to reset network settings in order to see if it fixes the problem.

  • Go to Settings> General Management/System.
  • Tap on Reset> Reset Network Settings.
  • Finally, confirm the reset.

This will bring back network settings to its default state.

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Solution 10 – Do The Disabling/Enabling Trick

Sometimes when nothing works, then turning off and turning on tricks, do the magic.

So, basically what you have to do here is to toggle the switch to off/on position of your visual voicemail.

Here follow steps to do it:

  • Open Phone app.
  • Open its Settings by tapping on 3 vertical dots located at top-right of the screen.
  • Next from call settings go to Voicemail.
  • Finally, toggle the switch OFF and then ON, next to Visual Voicemail.

After doing this trick, check if it is working fine or not.

Solution 11 – Reinstall Visual Voicemail App

When nothing works then this is what you must do. Simply uninstall and then reinstall the app.

  • On your phone long tap the visual voicemail app and then click on Uninstall option.
  • Now open Play Store. Type the visual voicemail app name and reinstall it.

Next set up the voicemail app again and see if it works properly.

More Effective Tips To Solve Visual Voicemail Not Working Issue

  • Make sure 4G/5G/LTE service is enabled for the app.
  • Make sure to have a dedicated voicemail app from the carrier that offers visual voicemail features (for example – if your phone carrier is T-Mobile, then download – T-Mobile Visual Voicemail) as well as make sure you have tariff plans for it.
  • Use your phone only, where there is carrier to enable visual voicemail.
  • Request a new voicemail setting from your phone carrier.
  • If nothing works then contact your corresponding visual voicemail customer support team.

So, that was the solution part!

Also Read: How To Retrieve Deleted Or Lost Voicemails From Android

But do you know – Why visual voicemail not working on Android phone? What could be reasons behind it?

Let’s find out!

Reasons: Why Visual Voicemail Not Working On Android Phone?

There could various factors that can be responsible for your visual voicemail isn’t working problem. But whatever may be the reasons, it should be fixed immediately, as we don’t know when a call would come in.

Anyway, here are some reasons – Why your visual voicemail isn’t working on Android phone.

  • Voicemail Service Is Not Activated: It might be possible that your service is not activated. Hence, you should contact your service provider to activate the service.
  • Compatibility Issue: It can actually create problem. If your app or your OS is not updated and this can create compatibility issue and hence visual voicemail stop working.
  • Network Issue: If you are out of network coverage area, then you may encounter this problem. This could be your carrier network area. Also, if phone network settings are not configured correctly.
  • Bugs In App Itself: If the app itself has the bugs. Since, you need an app to access your visual voicemail, it is possible that cache files of the app itself got corrupted. Or the new update contains the bug.
  • Update Issues: Whether it is a system update or the app update, if there is any issue or errors, then you experience that your visual voicemail is not functioning properly.
  • Low Free Memory Space: If your device has low free memory, then it might be possible that your call is not finding a way to store the messages.
  • Mobile Data Not Enabled: This is another common cause. It is obvious your app will not work, if mobile data is not turned on.
  • Background Data Usage Is Not Allowed: If the visual voicemail app does not have required permissions set to work in background.

So, these are some of the common factors and causes responsible for improper functioning or completely stopped working of visual voicemail on Android phone.

Also Read: How To Fix “Unfortunately, Voice Command Has Stopped” On Android?

Now, let’s move to the frequently asked question related to visual voicemail.

Frequently Asked Questions Related To Visual Voicemail [FAQs]

Question 1. Does Visual Voicemail Work On Android?

Answer. Of course, Visual Voicemail work on Android. It allows you to manage the voicemails, you can manage it by reviewing the messages in the list on your Android device. To listen, simply tap on the message and you can hear it.

Question 2. How Do I Get Visual Voicemail Back?

Answer. You can easily get it back, simply follow the mentioned steps.

  • Go to the Phone app, then tap on Settings.
  • Now, simply tap on Voicemail, if the option is unavailable, then tap Call Settings, then select Voicemail.
  • Now, simply tap on Visual Voicemail toggle to enable or disable it, if the option is unavailable, then tap on Notification, then you can find that option.

Question 3. How Do I Activate Visual Voicemail On Motorola [Verizon Carrier]

Answer. Well, you can easily activate it on your Motorola phone, simply follow the below-mentioned steps to activate it. This is specifically for Verizon carrier.

  • Go to the Voicemail and from the setup page, simply tap on Continue.
  • Read the Terms and Conditions and hit the Accept option, then you can able to continue it.
  • Now you will able to see a message that asks for “Enhance your experience with Premium Visual Voicemail”, you can choose either “Subscribe to Premium” option or “No Thanks” option.

Question 4. How To Fix Visual Voicemail Not Working On OnePlus Phone?

Answer. Well, you can fix the issue for the Verizon, and this solution can also help T-Mobile carrier. You have to activate the Verizon cloud app on your OnePlus smartphone. These are the steps to follow.

  • Navigate to the Settings and choose Apps & Notifications.
  • Now, tap on See All option, then look for the Cloud app, (a VZW app, or you may also find the T-Mobile version), and tap to open it. If you didn’t find the Cloud app, then you can try to scroll down and find it manually.
  • Now, go to the Cloud. Well, it is a paid app, but you don’t have to buy more storage, from the free version you can able to backup contacts.
  • Once you set up the app, then you need to restart your device, then navigate to Phone app and if there are any messages, then they would appear in the inbox.
  • To check this, call your own number with # at the last, like this yournumber# and dial it, and enter the password if asked.
  • Now, hear to the instructions and tap the number to leave a message, at last tap # to send it. Then you will receive a notification that would appear on the Voicemail page.

Well, these steps will help you to fix the problem. If not then go for the above-mentioned solutions mentioned in this posts

Question 5. How To Fix Visual Voicemail Not Working On My Samsung Phone?

Answer. There are many reasons behind this issue, but you don’t have to worry about it, because some of the basic solutions are mentioned below, you can check if any of the situations is with you, then try to instantly fix it.

  • Check if your voicemail has been set up properly and correctly.
  • Check your device’s settings, if it’s configured correctly or not.
  • If you are using an out-of-date carrier voicemail app, then update it to the latest version.
  • Make sure your network signal is strong enough and your mobile data is on.

It could be possible that the issue was from the carrier side. So, contact your corresponding phone carrier and ask them to fix the problem.

Wrap Up

If you have been using visual voicemail daily, and all of a sudden, if it won’t work then things can get a little complicated – you will not be able to access your voicemail messages, you can’t play the messages, notifications delivery will stop as well as your incoming calls may not directly go into the right direction.

So, to overcome this situation, you must immediately try the above-mentioned proven solutions given in this post that will help you to fix visual voicemail not working on Android.

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