How To Fix Error Code 963 In Google Play Store

Troubleshooting Google Play Error Code “App could not be downloaded due to error. (963)”!

Overview: After doing some research I have noticed that there are significant numbers of Android users out there who are seeking for help or solutions on various forums and community websites on how do I fix Google Play error code 963? Well, if you are also facing this error, then do not worry. Read this article as it offers few effective solutions to fix error code 963 In Google Play Store.

Expert Tip: One of the best methods to fix Google Play error code 963 is to use Android Repair as it is an appropriate Google Play Store Error Code 963 Repair Software.

With the help of Android Repair Software, you can:

• Efficiently fix Google Play error 963.
• Fix error code without any data loss.
• Also fix a large number system issues such as Android stuck at black/white screen, recovery mode, app crashing, etc.
• 100% safe, secure and easy to use.

Free Download Trial Version/Buy Now Google Play Store Error Code 963 Repair Tool

Let’s start with real user practical scenario!

Practical Scenario: A Users Can’t Download Apps From Play Store Getting Error Code 963

Just like above example, there are more and more people are complaining about Google Play Store Error Code 963.

Also Read: How To Fix Android Error “Process System Isn’t Responding”

But, What is Google Play Error 963?

Ok, so let us first know about Google Play error code 963.

What Is Google Play Store Error Code 963?

Google Play Error Code 963 is typical error which shows up when you try to download, install or update the app from Play Store.

The error 963 error can occur while downloading, installing or updating any apps because it is not attributed to a specific app or its update. Since it is Google Play Store error and hence it is faced by Android users across the world.

Error 963 displays as follows “cannot be downloaded due to an error (963)” when you try to download app.

A similar error message displays as follows “can’t update app”, when you try to update the app.

Anyway, error code 963 is just like any other Play Store errors and it is not something difficult to deal with. It is a small glitch which can be easily fixed. Hence, you should not need to get worried or panic when you encounter error 963 on Google Play.

Below find out the effective solutions that will help you to fix Google Play error 963 on your Android.

Also Read: How To Fix “android.process.acore keeps stopping” Error

Solution 1: Clear Play Store Cache And Data To Fix Error Code 963

This is the very first step that you must take that is to clear cache and data of Google Play Store as it keep Play Store clean from problem creating data stored in respect of it.

So, below follow the steps to clear Play Store cache and data to fix error code 963:  

Step 1: Go to Settings> Application Manager.

Step 2: Go to “All” tab to see all inbuilt and downloaded apps on your phone.

Step 3: Tap on “Google Play Store” app.

Step 4: Tap on “Clear Cache” and then “Clear Data”.

Once done, try to download, install or update the app causing the Google Play error 963 again.

If this solution does not fix the issue for you, then follow next solution.

Also Read: [Fixed]: “System UI isn’t responding. Do you want to close it?” Error

Solution 2: Uninstall Updates For Play Store To Get Rid Of Error 963

Uninstalling Updates for Play Store has helped many users to fix error 963. Let me tell you that uninstalling updates brings back the Play Store to its original state free from any kind of updates.

Below follow the steps to uninstall updates for Play Store to get rid of error 963:

Step 1: On your phone go to Settings> Application Manager.

Step 2: Go to “All” tab to see all inbuilt and downloaded apps on your phone.

Step 3: Tap on “Google Play Store” app.

Step 4: Tap on “Uninstall Updates”.

After doing this try to download, install or update the app. I hope you will not encounter error 963.

If you are still getting the error, then proceed to next solution.

Also Read: [Fixed]: This device was reset. To continue, sign in with a Google Account that was synced on this device.

Solution 3: Move Apps From External SD Card To Internal Storage

This solution is particularly for those apps which cannot be updated as they are stored on phone’s external SD memory card. Such SD card does not support large apps and because of less storage space avoids them from updating.

Hence, it is suggested that you must move such apps from the external SD memory card to device’s internal storage.

Below follow the steps to move apps from external SD card to phone’s internal storage:

Step 1: On your phone go to Settings> Apps.

Step 2: From “All” apps section, tap on the app which is not getting updated.

Step 3: Now, tap on “Move to device storage“, “Move to Phone” or “Move to internal storage” option.

After moving the app from the external SD card to phone’s internal storage, try to update the app again from the Play Store. I hope you will not face any error now.

If you are still facing the 963 error code, then follow the next solution.

Also Read: Solved: ‘Unfortunately, Bluetooth Has Stopped’ Error

Solution 4: Remove External SD Card To Solve Play Store Error 963

Honestly speaking, Play Store 963 error can arise due to an external memory SD card used in your phone to extend its storage space. This is very usual and can be easily fixed by simply removing the SD card temporarily.

Below, follow the steps to remove the SD card from the phone:

Step 1: On your phone, go to “Settings”.

Step 2: Scroll down and tap on “Storage”.

Step 3: Now, form the available options that appear, tap on “Unmount SD Card” and then remove the SD card from the phone.

Note: After unmounting the SD card, if you are successfully update the app(s), then do not forget insert the card back to your device.

Also Read:Fixes For “Sorry, This Media File Doesn’t Exist On Your SD Card/Internal Storage

Solution 5: Remove And Re-Add Google Account To Fix Play Store Error 963

Removing and re-adding your Google account is a very common solution to resolve Play Store errors, including Play Store error code 963. However, it will take some time but it is an effective solution.

Below, follow the steps to remove and then re-add Google account:

Step 1: On your phone, go to “Settings”, tap “Accounts” and then select “Google”.

Step 2: Select your account and then tap on “Remove account” from the “Menu” as shown in the screenshot below.

Once, you removed your Google account, next follow the below steps to re-add it back again after some times.

Step 3: Go back to “Accounts” and then tap on “Add Account”.

Step 4: Tap on “Google” and then enter your Gmail ID and Password.

Once done, now try to download, install or update the app which was giving rise to 963 error code in Play Store.

Also Read: Solved: “Android Is Starting” Followed By “Optimizing App” Issue

Solution 6: Special Steps For HTC & Amazon Kindle Fire Users

This solution is especially work for HTC smartphone and Amazon Kindle Fire users who very often encounter Google Play Error 963.

For HTC Smartphone Users:

You have to uninstall all the updates for your HTC phone lock screen app. To do so follow the below steps:

Step 1: Go to Settings> Apps and look for “HTC Lock Screen”.

Step 2: Now, from the available options tap on “Force Stop”.

Step 3: And then also tap on “Uninstall Updates”.

For Amazon Kindle Fire Users:

You have to uninstall and then Re-install the app which is creating the 963 error code.

Below follow the steps to uninstall and re-install the app:

Step 1: Go to Settings> Apps & Games> Manage All Applications.

Step 2: Go to “All” apps tab by swiping over to the right.

Step 3: Select the app which is giving rise to error code 963, then select “Uninstall”.

Step 4: Restart your device and open Play Store and then re-install the same app.

This special solution is very simple and it has helped many HTC Smartphone and Amazon Kindle Fire users to get rid of Google Play Store Error 963.

Also Read: [Solved]: ‘Insufficient Storage’ Error on Android

Solution 7: Use Android Repair To Fix Google Play Store Error Code 963

If none of the above solutions work in your case, then it is highly recommended that you must try Android Repair which is an appropriate Play Store Error Code 963 Repair Tool.

This software is very much productive as it covers a wide range of Android issues, including Google Play Error 963. It ensures full safety as it fixes Play Store 963 error code with ease and hassle-free way.

Below, follow the complete steps to fix error code 963 in Google Play Store with the help of Android Repair software.

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Steps To Fix Error Code 963 In Google Play Store

Step 1: Connect Your Android To PC

First download and install Android Repair on your computer and launch it.

Next, select the “Repair” from the available options.

Now connect your Android phone or tablet to computer and select “Android Repair” among the available options.

In next Window, select the correct brand name, model number, country/region, carrier. After that confirm the warning message and click “Next”.

The Android Repair software may delete all data on your device. Simply, type in “000000” to confirm to continue.

Note: It is strongly recommended that you must back up your Android data before repairing your Android using Android Repair Tool.

Step 2: Repair Android Phone In Download Mode

Prior to Android Repair, it is important that you must boot your Android device in Download Mode.

Below follow the steps to boot Android phone/tablet in DFU mode!

For Android phone/tablet with home button:

• Power off your device.
• Press and hold “Home + Power + Volume Down” button for few seconds (5-10 seconds).
• Release all the buttons and press “Volume Up” button to enter Download Mode.

For Android phone/tablet with no home button:

• Power off your device.
• Press and hold “Power + Volume Down + Bixby” buttons for few seconds (for 5-10 seconds).
• Release all the buttons and press “Volume Up” button to enter Download Mode.

After that click “Next”. The software will start to download the firmware.

After the download and verification of the firmware, the software will automatically start to repair your Android device.

In just few minutes of time, your Android phone or tablet will have all the system issues, errors, problems fixed.

Wrap Up

Google Play Store errors have become very common, particularly Play Store Error Code 963 when we try to download, install or update an app.

But, you don’t have to worry about it as you can follow the above-mentioned solutions to fix error code 963 in Google Play Store. However, one of the quick and permanent solutions is to use Android Repair to fix Google Play Store Error Code 963.

Max Field is a founder of recoverandroid-data.com. He is an Android lover and loves to write tips, tricks, fixes for errors, data recovery solutions and more related to Android.